Training & Quality Lead — Billing & CS Excellence

Cognizant Technology Solutions Philippines Inc.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading technology services company in Cebu City is looking for a Training Development Specialist to oversee training programs for customer service teams. This role involves developing comprehensive training modules, implementing Learning Management Systems, and ensuring compliance with billing and financial policies. Candidates should have over 3 years of experience in training and customer service.

Qualifications

• 3+ years' experience in training or customer service management.
• Proficient in using LMS and Salesforce for training.
• Experience in financial and billing processes.

Responsibilities

• Develop and oversee training programs for customer service teams.
• Implement LMS tools for effective training delivery.
• Conduct workshops and training sessions.

Skills

Training development

Customer service management

Billing and invoicing knowledge

Learning Management Systems (LMS)

Tools

Salesforce

Job description

A leading technology services company in Cebu City is looking for a Training Development Specialist to oversee training programs for customer service teams. This role involves developing comprehensive training modules, implementing Learning Management Systems, and ensuring compliance with billing and financial policies. Candidates should have over 3 years of experience in training and customer service.