Trainer (Training and Quality) Cebu

Cognizant Technology Solutions Philippines Inc.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading technology services company in Cebu City is looking for a Training Development Specialist to oversee training programs for customer service teams. This role involves developing comprehensive training modules, implementing Learning Management Systems, and ensuring compliance with billing and financial policies. Candidates should have over 3 years of experience in training and customer service.

Qualifications

• 3+ years' experience in training or customer service management.
• Proficient in using LMS and Salesforce for training.
• Experience in financial and billing processes.

Responsibilities

• Develop and oversee training programs for customer service teams.
• Implement LMS tools for effective training delivery.
• Conduct workshops and training sessions.

Skills

Training development

Customer service management

Billing and invoicing knowledge

Learning Management Systems (LMS)

Tools

Salesforce

Job description

Summary

Develops and oversees training programs for customer service teams, ensuring ability in billing, order fulfilment, and service resolution.

Customer Profile

• Internal Customers: Customer service teams, logistic and order management coordinators, and finance teams.
• Primary Expectations: Clear onboarding, process training, and compliance education.
• Typical Interactions: Conducting workshops, team training, and process improvement sessions.

Key Responsibilities

• Implement LMS (Learning Management System) tools for training.
• Develop financial and billing training programs for CSRs.
• Conduct client training workshops on invoicing best practices.
• Monitor training effectiveness and performance improvement.
• Ensure compliance with company billing and financial accuracy policies.

Proficient in Email and Salesforce & Required Skills & Qualifications

• 3+ years’ experience in training, order management, warehouse management systems, or customer service learning management.