Trainer ( Telco Sales)

ESOL IT SERVICES INC.; Mandaluyong; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic training company in Metro Manila is seeking a Trainer to conduct impactful learning sessions for new and existing employees. The ideal candidate has over 2 years of experience in training within a BPO environment and is skilled in adapting to various learning styles. Join a collaborative team focused on growth and development.

Benefits

Collaborative team environment

Opportunities for career advancement

Professional growth in training expertise

Qualifications

• 2+ years of experience in Training or L&D within a BPO environment.
• Able to handle various learning styles and group dynamics.
• Skilled in creating training decks and assessments.

Responsibilities

• Conduct classroom and virtual training for employees.
• Deliver onboarding and upskill programs.
• Evaluate learner performance and provide necessary coaching.
• Maintain training records and reports.
• Support quality initiatives and keep materials updated.

Skills

Training experience

Strong communication

Presentation skills

Group dynamics handling

Creating training materials

Coaching knowledge

Job description

Job Summary
Are you passionate about helping people grow? We’re looking for an energetic and experienced Trainer who can deliver impactful learning sessions for both new hires and tenured employees. If you love simplifying complex ideas, engaging learners, and driving performance improvement—this role is for you!
You’ll be a key partner in building confident, high-performing teams through effective training and coaching.

Qualifications

• 2+ years experience in Training, Facilitation, or L&D in BPO environment

• Experience in software or sales accounts is a plus (not required!)

• Strong communication & presentation skills

• Able to handle group dynamics and adjust to various learning styles

• Skilled in creating training decks, modules, assessments & reports

• Knowledge in coaching and performance improvement is an advantage

Key Responsibilities

• Conduct classroom and virtual training for new and existing employees

• Deliver onboarding, product/process training, and upskill programs

• Evaluate learner performance and provide coaching to ensure readiness

• Work closely with Operations to identify training gaps and opportunities

• Maintain accurate training records, learning plans, and progress reports

• Keep training materials updated, engaging, and easy to understand

• Support calibrations, refreshers, and quality initiatives

Why Join Us?

• Grow your training expertise

• Work with a collaborative, supportive team

• Be part of a company that values development and career advancement