Telemarketers

Australian Outsource Desk Inc.; Philippines; Presencial; PHP 223.200 - 334.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO upon regularization

Fixed weekends off

Day shift schedule

Descripción de la vacante

A leading BPO company in the Philippines is seeking a Call Center Agent to manage inbound and outbound calls, gather customer information, and maintain records in a database. Candidates should have excellent communication skills and at least 1 year of BPO experience. The role is office-based with a day shift schedule, offering HMO upon regularization.

Formación

• Preferably with at least 1-year BPO experience.
• Passionate about the job.
• Ability to assist in formulating targets for individuals and teams.

Responsabilidades

• Manage inbound and outbound calls in a timely manner.
• Gather customer information and fulfill needs.
• Keep records of all conversations comprehensively.

Conocimientos

Excellent communication skills

Goal-oriented

Ability to work under pressure

Trustworthy in handling confidential information

Assertiveness

Descripción del empleo

Job Description:

Managing of inbound and outbound calls in a timely manner

Following "scripts" when handling different topics

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable

Obtains client information by answering telephone calls; interviewing clients; verifying information

Scheduling meetings and appointments

Maintain a balance between company policy and customer benefit in decision making

Handles issues in the best interest of both customer and company

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative targets

Qualifications:

• Preferably with at least 1-year BPO experience
• Excellent in communication skills or must be conversant
• Love challenges and goal oriented
• Passionate with the job
• Assertive and trustworthy in handling confidential information
• Ability to work under pressure
• Target Oriented
• Assist in the formulation of targets for individuals and teams
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Details:

• Day shift Mondays to Fridays
• Fix week ends off!
• Office based job
• HMO upon regularization