Telehealth Nurse, PHRN, Manila (Registered Nurse)

Eucalyptus; Manila; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Health insurance

13th month pay

Transportation allowance

Paid time off

Job summary

Eucalyptus is hiring a Medical Support Associate to deliver email-based medical support to patients undergoing Juniper treatment. The role involves triage, assessment, and timely communication with patients, GPs, and pharmacies to ensure safe, effective care.

Ideal candidates are registered nurses with strong writing skills and a proactive, detail-oriented mindset. You will work with doctors, nurses, and pharmacists to support patient journeys, including proactive outreach and rapid escalation

Qualifications

• Registered Nurse with 2+ years post-registration experience in healthcare.
• Excellent writing skills, able to communicate clearly via email with patients.
• Comfortable working in a fast-paced environment and adapting to schedule changes.
• Strong attention to detail and adherence to processes and safety standards.
• Willingness to rotate day-to-mid shifts, including weekends, to support Australian patients.

Responsibilities

• Provide medical support to patients primarily via email, triaging and assessing needs.
• Escalate complex cases to clinicians as appropriate while maintaining patient safety.
• Respond to patient enquiries promptly with accurate medical information and guidance.
• Coordinate with GP letters and pharmacy communications to support patient care.
• Share patient insights with the clinical services team to improve adherence and outcomes.

Skills

Registered Nurse

Email writing

Fast-paced work

Attention to detail

Team collaboration

Education

BSN or nursing degree

Job description

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• Supporting patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the role (What you’ll be doing)

Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey.

The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.

Your responsibilities may include:

1. Provide medical support to patients with a range of conditions, primarily via email:

• Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
• Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
• Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects.
• Initiate communication-based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence

Provide internal support for medical support initiatives that focus on access and success of patient treatment plans:

• Proactive Outreach to Patients: Engage in activities aimed at supporting patients' adherence to treatment plans through proactive communication.
• GP Letters: Prepare and manage communication with general practitioners to support patient care.
• Pharmacy Communications: Coordinate with pharmacies to ensure accurate and timely medication delivery and information exchange.
• 4-Month and 8-Month Reviews: Conduct regular reviews of patient progress and treatment plans to ensure continued adherence and effectiveness under the guidance from the Sydney medical team

Share patient insights with the clinical services team and wider business:

• Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement.

About you (Who you are)

• Registered Nurse with 2+ years post-registration experience in the healthcare industry
• Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
• Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
• Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
• Working hours and schedule: As part of supporting our Australian patients, you’ll work a rotational day-to-mid shift schedule, with 9-hour shifts rostered between 5:00 AM and 9:00 PM PHT. Your shift may rotate based on patient and business needs. Weekend coverage is also shared across the team on a rotational basis to keep schedules fair and balanced.

Bonus points for:

• Triaging in a clinic or emergency setting
• Previous work experience in tele-health
• Passion for weight loss, skincare, sexual health or fertility

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.