About the Role
- We are looking for a Technology Delivery & Transformation Director to lead a multidisciplinary technology organization covering Software Engineering and Application Operations.
- The role is responsible for three key areas: people leadership, reliable technology delivery, and transformation.
- The ideal candidate is an experienced technology leader who has managed managers and senior technical teams, has enough engineering depth to engage credibly with architects and engineers, and has successfully led technology or operational transformation initiatives.
- This is a leadership role, not a hands-on development position.
Key Responsibilities
Technology Delivery Leadership
- Lead cross-functional teams across Software Engineering, Application Operations, integrations, and production support.
- Ensure predictable delivery, application stability, engineering quality, and effective management of technical risks.
- Work with engineering leads and architects on complex application, integration, performance, and production issues.
- Balance current delivery requirements with modernization and technical improvement initiatives.
- Establish clear accountability and measurable delivery standards across teams.
People & Organizational Leadership
- Lead managers, team leads, senior engineers, and application specialists across multiple technology disciplines.
- Build a strong leadership bench through coaching, delegation, succession planning, and capability development.
- Own workforce planning, performance management, employee development, retention, and resource continuity.
- Build an accountable and collaborative culture while effectively addressing performance and organizational challenges.
Technology Transformation
- Define and execute a practical transformation roadmap across Engineering and Application Operations.
- Move teams from reactive support toward proactive monitoring, automation, root-cause elimination, and continuous improvement.
- Identify opportunities to reduce manual work and improve reliability through automation, cloud, APIs, data, and reusable engineering solutions.
- Lead transformation initiatives from business case and baseline through implementation and measurable results.
- Support responsible adoption of GenAI and AI-assisted engineering where it creates clear business or operational value.
Stakeholder & Delivery Governance
- Represent Technology in senior client and leadership discussions, governance meetings, and escalations.
- Translate technical issues into clear business risks, decisions, and action plans.
- Establish and monitor relevant KPIs such as delivery predictability, SLA performance, MTTR, recurring incidents, engineering quality, and operational reliability.
- Provide clear visibility into delivery performance, organizational risks, and transformation progress.
Required Experience
- 15+ years in Software Engineering, Technology Delivery, Application Operations, or related technology leadership roles.
- At least 7 years of people leadership, including experience managing managers, team leads, and senior technical professionals.
- Proven experience leading cross-functional Software Engineering and Application Operations teams in a complex enterprise environment.
- Strong technical foundation in software engineering, SQL/data, Python/automation, APIs/integrations, and AWS/cloud technologies.
- Proven track record of leading a meaningful technology transformation, modernization, automation, or engineering improvement initiative with measurable outcomes.
- Strong experience in delivery governance, operational improvement, and technology performance management.
- Experience working directly with senior clients and executive stakeholders.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Preferred Experience
- Experience leading organizations of approximately 20-50+ technology professionals.
- Background in global technology services, consulting, financial services technology, or a Global Capability Center.
- Exposure to Snowflake, ServiceNow, data engineering, enterprise applications, or reconciliation platforms.
- Experience with Agile, DevOps, ITIL, cloud platforms, and AI-assisted development.
- Experience working with globally distributed teams.
- Midshift (2 PM to 11 PM), BUT must be flexible to working night shift if the business requires it
- 3 days RTO and 2 days WFH (Monday and Friday are mandatory + 1 day of their choice)