Technical Support Trainer

Nezda Global; Metro Manila; Hybrid; PHP 781,000 - 1,004,000; Full time

Job summary

Nezda Global in the Philippines is seeking a Technical Coach II to act as a senior contributor and SME across RealPage solutions. You will provide advanced 1:1 and group coaching, mentor junior coaches, and lead complex product troubleshooting.

This hybrid role requires training onsite for 3 months in Pasig City or Cebu City and then 2x weekly onsite, with US business hours. Compensation ranges ₱70,000–₱90,000 monthly, plus benefits and growth opportunities.

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent).
• At least 2 years of experience in SaaS, ERP, or PropTech technical support.
• At least 2 years in a Technical Coach or mentoring role.
• Hands-on Python, SQL, AI tools, and automation platforms.
• Experience supporting complex platforms such as OneSite, Knock, or Accounting software.
• Ability to work US business hours (e.g., 8:00 AM CST).
• Willingness to work in a hybrid setup (onsite for training, then 2x weekly onsite) in Pasig City or Cebu City.

Responsibilities

• Deliver advanced technical coaching to Customer Support Specialists and mentor Technical Coaches to enhance knowledge transfer.
• Serve as a Subject Matter Expert (SME) for complex RealPage solutions (e.g., OneSite, Knock, Accounting).
• Coach agents through complex technical issues, integrations, accounting errors, and configuration challenges.
• Design and implement AI-driven tools, automation scripts, and agentic workflows using Python, SQL, and automation tools.
• Identify skill gaps, design targeted technical learning paths, and build microlearning modules, quick reference guides, and AI-assisted training assets.
• Collaborate with Tier 2/3, Product, and Engineering teams to resolve recurring product issues and update knowledge base documentation.

Skills

Technical coaching

Mentoring

Problem solving

SaaS support

Coaching

Education

Bachelor's degree in IT/Business or related field

Tools

Python

SQL

AI tools

Automation platforms

OneSite

Knock

Accounting software

Job description

As a Technical Coach II, you will serve as a senior individual contributor and subject matter expert across key RealPage solutions. You will provide advanced 1:1 and group technical coaching, guide lower-tier Technical Coaches, lead complex product troubleshooting, and design AI and automation workflows to boost team productivity and First Contact Resolution (FCR).

Key Responsibilities

• Deliver advanced technical coaching to Customer Support Specialists and mentor Technical Coaches to enhance knowledge transfer.
• Serve as a Subject Matter Expert (SME) for complex RealPage solutions (e.g., OneSite, Knock, Accounting).
• Coach agents through complex technical issues, integrations, accounting errors, and configuration challenges.
• Design and implement AI-driven tools, automation scripts, and agentic workflows using Python, SQL, and automation tools.
• Identify skill gaps, design targeted technical learning paths, and build microlearning modules, quick reference guides, and AI-assisted training assets.
• Collaborate with Tier 2/3, Product, and Engineering teams to resolve recurring product issues and update knowledge base documentation.

Must-Have Qualifications

• Bachelor’s degree in IT, Business, or a related field (or equivalent experience).
• At least 2 years of experience in SaaS, ERP, or PropTech technical support.
• At least 2 years of experience in a Technical Coach or equivalent coaching/mentoring role.
• Hands-on experience with Python, SQL, AI tools, and automation platforms.
• Hands-on experience supporting complex platforms such as OneSite, Knock, or Accounting software.
• Ability to work US business hours (~8:00 AM CST / 9:00 AM CST).
• Willingness to work in a hybrid setup (1st 3 months fully onsite for training and immersion; 2x a week onsite thereafter) in Pasig City or Cebu City.

Good-to-Have

• Formal Coaching Certification or completion of Learn2Lead / Lead2Succeed.
• Proven track record of performance coaching in a metric-driven environment.
• 1+ years in a dedicated coaching, training, or leadership role.

Why Join Us

• Competitive compensation package (₱70,000 – ₱90,000 baseline range, open to negotiation for top-tier profiles).
• Day 1 HMO coverage with 2 free dependents, plus a company retirement plan and generous leave credits.
• High-impact role at the intersection of enterprise SaaS support, technical mentoring, and cutting-edge AI automation.
• Flexible location options across our modern offices in Pasig City (Rockwell Business Center) or Cebu City (Ayala Center Cebu Tower).

How to Apply

Click the "Apply" button on this post and complete the screening questions to submit your application directly to our recruitment team.