Technical Support Specialist T3

BOLDR PH, INC.

Pasig

On-site

PHP 420,000 - 540,000

Full time

14 days+

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Benefits offered by this job

Hybrid work options

Competitive compensation

Paid holidays and vacation leave

HMO

Internet and electricity allowance

Training and development programs

Job summary

Boldr PH, INC. is hiring a Technical Support Specialist to interact with customers and resolve inquiries about the client’s products and services. You will work with cross-functional teams to ensure prompt, professional service and high satisfaction.

The role emphasizes empathy, proactive problem solving, and artificial intelligence-assisted support to improve workflows and outcomes. A bachelor’s degree and at least 3 years in technical support are preferred.

Qualifications

Bachelor’s degree in any field.
3+ years of working experience in Technical Support.
Strong communication skills in verbal and written form.
Willingness to learn about networks and IT technology.

Responsibilities

Compose thoughtful, personalized responses to customer requests.
Act as a consultant to optimize workflows and maximize platform value.
Triage incoming requests and spot trends in customer issues.
Log and follow up on all support tickets.
Collaborate with Engineering and Product teams to provide feedback for product improvement.

Skills

Strong communication

Analytical thinking

Willingness to learn

Attention to detail

APIs knowledge

Education

Bachelor's degree

Tools

Intercom

Zendesk

Job description

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.

We are a global team, united by our desire to connect diverse people with shared values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY

We do our best work by being CURIOUS

We grow by remaining DYNAMIC

Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

Compose thoughtful, personalized responses to a variety of customer requests

Act as a consultant by helping customers optimize workflows and maximize platform value

Triage incoming requests and spot trends in customer issues to flag for the wider team

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism

Log, manage, and follow up on all customer support tickets

Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved

Perform ad hoc tasks when requested by the client

Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting

Ensure proper and timely escalation of issues to meet internal and external expectations

Identify opportunities and recommendations for continuous process improvement

Deliver service excellence and maximize customer service and satisfaction

Work with the external team to stay updated on product and service knowledge

Collaborate with Engineering and Product teams to elevate issues and provide feedback for product improvement

Identify opportunities for tooling, documentation, and internal process enhancement, especially in support of AI-driven systems (e.g., Fin AI Agent)

Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience

Represent the new way of support by embracing AI-first, adaptive support models

Own and troubleshoot complex technical issues involving APIs, SDKs, webhooks, or integrations using debugging tools, logs, and relevant platforms like GitHub or browser dev tools.

Support peer development by mentoring teammates, modeling best practices, and sharing feedback to strengthen team capabilities.

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction

Proactive and self-motivated

Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.