Technical Support Specialist – L1 (Thai or Portuguese)

NYGC Services, Inc.; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A technology services company in the Philippines seeks candidates for a Help Desk role. Applicants should have a Bachelor’s degree in a related field and at least one year of experience in Help Desk tasks. Key responsibilities include problem tracking and customer consulting. Strong communication skills, customer service orientation, and proficiency in MS Office and SQL Database are required. Knowledge of Thai or Portuguese is an advantage.

Qualifications

• At least one year of experience in Help Desk tasks.
• Exposure in technical set-up, configuration, and maintenance of applications.
• Experience in customer interactions.

Skills

Organized

Strong interpersonal skills

Strong verbal and written communication skills

Customer service orientation

Proficient in MS Office

Proficient in SQL Database

Proficient in Windows operating systems

Thai language or Portuguese speaking

Education

Bachelor’s or College degree in Computer Science

Job description

Education

• ● Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.

Experience

• ● Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting among others.
• ● Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage.
• ● Exposure in dealing and talking with end customers.

Skills

• ● Organized and able to set priorities;
• ● Strong interpersonal skills and ability to deal effectively in a team environment;
• ● Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;
• ● Strong verbal and written communication skills;
• ● Ability to organize, prioritize and schedule work assignments;
• ● Has strong customer service orientation;
• ● Proficient in computer operations – knowledgeable with MS Office, SQL Database, Windows operating systems
• ● Thai language or Portuguese speaking, a plus factor