Technical Support Representative

MD-TORCH Solutions; Davao del Sur; On-site; PHP 400,000 - 600,000; Full time

Job summary

A technology solutions provider in Davao City seeks a Technical Support Representative to diagnose hardware/software issues and provide customer support. Candidates must have 1-2 years of SaaS experience and BPO call handling experience. This role offers ample opportunities for professional development and contributions to team success.

Benefits

Job Training

Professional Development

Qualifications

• 1-2 years Technical Support Representative Experience (SaaS).
• Knowledgeable in Software as a Service.
• 1-year BPO experience (Call Handling).

Responsibilities

• Provide technical assistance and support for incoming queries.
• Diagnose and troubleshoot hardware and software issues.
• Guide users through step-by-step solutions.
• Document issues and track resolutions in ticketing system.
• Collaborate with other teams to improve customer experience.
• Maintain up-to-date knowledge of products and services.

Skills

Technical assistance

Troubleshooting

Customer experience improvement

Documentation skills

Education

1-year relevant experience

BPO experience

Job description

Job Description

• Provide technical assistance and support for incoming queries.
• Diagnose and troubleshoot hardware and software issues.
• Guide users through step-by-step solutions.
• Document issues and track resolutions in ticketing system.
• Collaborate with other teams to improve customer experience.
• Maintain up-to-date knowledge of products and services.
• 1-2 years Technical Support Representative Experience (SaaS)
• Knowledgeable in Software as a Service
• 1-year BPO experience (Call Handling)
• Willing to work in Davao City

Professional Development

Job Training, Professional Development

Working Location

Davao City, Philippines