Technical Support Professional (open to Sr. level candidates) – US Healthcare

Private Advertiser; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Private Advertiser in Taguig City is seeking motivated individuals to join our team as Senior Technical Support Analysts and Technical Support Specialists. You’ll provide operational and technical support to customers, ensuring timely resolution of inquiries and delivering outstanding service.

You’ll gain experience in customer care, technical troubleshooting, and administrative support within a collaborative environment that values growth and development.

Qualifications

• High school diploma required.
• 6 months to 2+ years of related experience gained in US healthcare.
• Open to working full on-site on a shifting schedule with competitive package provided.
• Proficient in MS Office tools (Word, Excel, Outlook).

Responsibilities

• Respond to routine customer inquiries and provide effective operational/technical support with professionalism and empathy.
• Document all customer interactions accurately in applicable systems.
• Handle confidential information in compliance with company policies and regulatory requirements.
• Maintain up-to-date knowledge of devices and troubleshooting techniques.
• Build strong relationships with internal and external customers through effective communication.
• Assist with onboarding and peer coaching of new team members when needed.
• Support projects and initiatives assigned by your supervisor.
• Participate in rotating 24-hour call coverage and work overtime as required.

Skills

MS Office tools

Education

High school diploma

Job description

We are seeking motivated individuals to join our team as Senior Technical Support Analysts and Technical Support Specialists. In this role, you’ll provide operational and technical support to customers, ensuring timely resolution of inquiries and delivering outstanding service. You’ll gain valuable experience in customer care, technical troubleshooting, and administrative support, while working in a collaborative environment that values growth and development.

Key Responsibilities:

• Respond to routine customer inquiries and provide effective operational/technical support with professionalism and empathy.

• Document all customer interactions accurately in applicable systems.

• Handle confidential information in compliance with company policies and regulatory requirements.

• Maintain up‑to‑date knowledge of devices and troubleshooting techniques.

• Build strong relationships with internal and external customers through effective communication.

• Assist with onboarding and peer coaching of new team members when needed.

• Support projects and initiatives assigned by your supervisor.

• Participate in rotating 24‑hour call coverage and work overtime as required.

• Work Setup: On-site (Taguig City)

Qualifications:

• High school diploma required

• 6 months to 2+ years of related experience gained in US healthcare

• Open to working full on-site on a shifting schedule with competitive package provided

• Proficient in MS Office tools (Word, Excel, Outlook)

• Strong attention to detail with sound analytical and organizational skills

• Ability to apply logical thinking and empathy in resolving diverse problems

• Skilled in managing time effectively and handling multiple priorities

• Trusted to maintain confidentiality with professionalism

• Clear and compassionate communicator, both written and verbal, across diverse audiences

• Collaborative team player with a supportive approach

• Fluency in Spanish is an advantage