Technical Support

Questronix Corporation; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading IT solutions provider in Manila is seeking a qualified individual for Level 1 field support for Lenovo servers. The ideal candidate will have a Bachelor's degree in Information Technology and experience with the Lenovo ThinkSystem SR650 V3 servers. Responsibilities include hardware diagnostics, installation of hardware components, and maintaining service documentation. This role is fully onsite with an 8x5 support schedule.

Qualifications

• Strong ability to communicate complex technical information clearly to both technical and non-technical stakeholders.
• Experience with Lenovo ThinkSystem SR650 V3 servers.
• Schedule: 8x5 Support.

Responsibilities

• Provide Level 1 field support and remote support for servers.
• Ensure proper installation and handling of approved Lenovo FRUs/CRUs.
• Maintain documentation and ensure proper part return per Lenovo standards.

Skills

Communication

Basic hardware diagnostics

Field support

Education

Bachelor's degree in Information Technology

Tools

Lenovo ThinkSystem SR650 V3 servers

Job description

Job Description:

• Provide Level 1 field support and Remote support for servers (SR650 V3).
• Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.
• Maintain documentation and ensure proper part return per Lenovo standards.
• Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).
• Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo)
• Basic physical installation and removal of hardware components (c/o Lenovo)
• Follow Lenovo hardware manuals and ESD procedures.
• Ticket updates and service documentation.

Qualifications:

• Bachelor's degree in Information Technology.
• Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders.
• Experience with Lenovo ThinkSystem SR650 V3 servers
• Schedule: 8x5 Support
• Fully Onsite (San Miguel, Manila)