Technical Publications Engineer: RCA & Customer Reports

Vertiv Co; Mandaluyong; On-site; PHP 334,800 - 669,600; Full time

Job summary

Vertiv Co based in Mandaluyong, Philippines is seeking an experienced engineer to generate customer reports, assist in problem resolution, and maintain effective communication.

The ideal candidate should hold a bachelor's degree in engineering, have 3-5 years of experience in an engineering role, and be proficient in English communication. The position emphasizes customer commitment and offers opportunities for continuous development.

Qualifications

• Minimum of 3 to 5 years in any engineering-related capacity.
• At least 1 year of experience in a technical writing role.
• Preferred experience in maintenance and/or operation of UPS and thermal management systems.

Responsibilities

• Generate customer reports detailing investigation and resolution of equipment failures.
• Assist customers in handling issues and provide recommendations.
• Monitor and update the status of active reports.

Skills

English Communication Proficiency

Basic understanding of AC/DC circuits

Technical writing experience

Education

Bachelor's degree in engineering (Electrical, Electronics, or Mechanical)

Registered Electrical, Electronics, or Mechanical Engineer (PRC ID)

Job description

Vertiv Co based in Mandaluyong, Philippines is seeking an experienced engineer to generate customer reports, assist in problem resolution, and maintain effective communication.

The ideal candidate should hold a bachelor's degree in engineering, have 3-5 years of experience in an engineering role, and be proficient in English communication. The position emphasizes customer commitment and offers opportunities for continuous development.