Technical Onboarding Manager

Amplify; Estado de México; Remote; PHP 3,512,880 - 4,683,840; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

Hands-on experience with Shopify

Job summary

A leading e-commerce platform provider is seeking a Technical Onboarding Manager to lead new customers through the onboarding process. This remote role requires technical confidence in HTML and CSS, as well as strong communication skills for customer interactions via Zoom. The ideal candidate will have 2+ years of relevant experience, a customer-first mindset, and the ability to troubleshoot issues within e-commerce environments. Competitive contractor compensation and opportunities for professional growth are offered.

Qualifications

• 2+ years of hands-on experience with HTML and CSS.
• Excellent written and spoken English with confidence leading customer-facing Zoom calls.
• Experience with Shopify themes, Liquid, or e-commerce storefronts preferred.

Responsibilities

• Lead live onboarding calls with new customers via Zoom.
• Own the end-to-end onboarding process from initial setup to go-live.
• Troubleshoot technical issues related to Amplify and Shopify.

Skills

HTML

CSS

JavaScript

Shopify

Problem-solving

Customer-first mindset

Job description

Overview

About Amplify Amplify is the first complete e-commerce upsell platform. We enable online merchants to increase revenue by helping shoppers discover and purchase more products, upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase revenue from every store visit by creating rich sales experiences, with an advanced product deals, discounts engine, and storefront API to increase AOV and ROI.

Amplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch. This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants. You will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product and Engineering in a fast-paced, fully remote environment.

Responsibilities

• Lead live onboarding calls with new Amplify customers via Zoom
• Own the end-to-end onboarding process from initial setup to go-live
• Implement and customize Amplify using HTML and CSS when needed
• Work directly in customer Shopify merchants to ensure correct installation and configuration
• Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
• Clearly explain technical concepts to non-technical customers
• Coordinate with Product and Engineering to resolve bugs or complex issues
• Document onboarding steps, customer configurations, and edge cases
• Identify recurring onboarding challenges and suggest process or tooling improvements
• Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements

• Excellent written and spoken English with confidence leading customer-facing Zoom calls
• 2+ years of hands-on experience with HTML and CSS
• JavaScript experience is a strong plus
• Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
• Strong attention to detail and comfort working in live customer environments
• Customer-first mindset with patience and empathy
• Strong problem-solving skills and ability to work independently
• Ability to manage live meetings and asynchronous technical work
• Reliable internet connection and a quiet remote work environment
• Availability aligned with US business hours
• Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus

What We Offer

• Competitive compensation as a contractor
• Fully remote work with a collaborative and supportive team
• Ownership over customer onboarding and go-live success
• Hands-on experience with Shopify and a fast-growing SaaS product
• Clear processes, training, and room to grow into senior onboarding or solutions roles

How To Apply

Please submit your CV along with a short note outlining your technical experience, any Shopify or customer-facing work you’ve done, and why you’re interested in joining Amplify as a Technical Onboarding Manager.