Technical Engineer C C

Finastra; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working arrangements

Wellbeing program

Insurance and retirement plans

Job summary

Finastra is seeking a Technical Engineer to act as the primary interface between Finastra clients and the Universal Banking Customer Support organization. You will manage, troubleshoot, and resolve complex customer issues, providing technical guidance to consultants while collaborating with cross-functional teams.

Reporting to the Technical Support Manager, the role requires strong technical skills, English communication, and willingness to work on holidays or shifts.

Qualifications

• Bachelor degree in computer science, information technology, information systems, computer engineering or electronics/communications engineering.
• Minimum 2 years in technical or application support within enterprise software/fintech.
• Experience with C/C++ is required; knowledge of SQL/Java/C# is preferred.

Responsibilities

• Manage, troubleshoot and resolve complex customer issues in a timely manner.
• Provide technical guidance to functional consultants when required.
• May participate in validation testing for product enhancements.

Skills

C/C++

SQL

Java

C#

English communication

Education

Bachelor's degree in CS/IT/IS/CE/EC Eng

Job description

Job Description:

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

Reporting to the Technical Support Manager, the Technical Engineer serves as the primary interface between Finastra clients and the Universal Banking Customer Support organization, contributing to the delivery of software solutions and services that ensure a world‑class customer experience.

As a product and technical specialist, the Technical Engineer is responsible for managing, troubleshooting, and resolving complex customer issues in a timely and effective manner. The role requires strong technical expertise, analytical problem-solving skills, and the ability to work independently while collaborating with cross‑functional teams.

The Technical Engineer also provides technical guidance to functional consultants when required and may participate in validation testing for product enhancements, pa

Required Experience

• Bachelor Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics and Communications Engineering, or related courses
• Minimum of 2 years of relevant experience in technical support, application support, or a customer‑facing technical support role within enterprise software, banking, financial services, or fintech environments.
• Experience with C/C++ is required.
• Working knowledge of SQL, Java, and/or C# is preferred.
• Excellent written and verbal communication in English
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team
• Willing to work on Philippine holidays, on shifts or be assigned on ‘after hour’ rotation.
  

Benefits

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

• Specific benefits may vary by location.
  

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Requirements: