Teammate Antipolo Q4 2026

LizardBear Tasking, Inc. (PEZA); Antipolo; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service across phone, email, and live chat channels. You will resolve inquiries, document interactions, and uphold client KPIs with a customer-centric approach.

The role requires high school graduate and fluent English, strong communication, problem-solving, and empathy. We offer competitive salary, comprehensive benefits, and opportunities for growth within a People First culture.

Qualifications

• High school graduate required.
• Fluent in English (written and spoken).
• Experience with Zendesk or similar CRM is a plus.

Responsibilities

• Provide world-class customer service across calls, email, and live chat channels.
• Address inquiries promptly and resolve issues to customer satisfaction.
• Navigate internal documentation to deliver accurate responses and escalate when needed.
• Document interactions according to SOPs and uphold client KPIs.

Skills

Fluent English

Communication skills

Problem solving

Empathy

Education

High school graduate

Tools

Zendesk

Slack

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Description

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What does a Customer Care Specialist really do?

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and elevate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Technical Skills and Qualifications

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate

Soft Skills

• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality Traits Required

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What’s in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Recruiting Process and Safe Practices

• You will never be asked for payment information or banking information during the application or interview process.
• We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.
• Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
• TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
• We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment.
• If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
• TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
• We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
• If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information.
• TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.