Team Performance Coach

Probe CX; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Probe CX Philippines seeks a Circle Leader to drive teammate performance, coach and engage the team, and liaison with other departments. The role focuses on coaching, motivation, and ensuring productive use of resources to meet service levels and sales targets.

The Circle Leader will manage day‑to‑day operations, monitor call handling, and develop staff through training and performance appraisals. Strong communication and problem solving are essential.

Qualifications

• Strong verbal and written communication skills.
• Good problem solving and critical thinking.
• Ability to multitask and manage multiple priorities.

Responsibilities

• Manage day‑to‑day planning, operation and problem solving of a team of agents to meet service levels and sales targets.
• Deliver a superior customer experience through knowledgeable, customer‑focused agents and act as liaison between teammates and management.
• Drive team performance to hit metrics and goals, guiding revenue generation and customer satisfaction on call handling processes.
• Handle people management tasks including HR issues and staff development, appraisals, and promotions.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Self-motivation

Independence

Adaptability

Work under pressure

Job description

Probe CX Philippines seeks a Circle Leader to drive teammate performance, coach and engage the team, and liaison with other departments. The role focuses on coaching, motivation, and ensuring productive use of resources to meet service levels and sales targets.

The Circle Leader will manage day‑to‑day operations, monitor call handling, and develop staff through training and performance appraisals. Strong communication and problem solving are essential.