Team Leader - Operations

DHL Global Forwarding (Phils.), Inc.; Philippines; On-site; PHP 469,000 - 625,000; Full time

Job summary

DHL Global Forwarding (Phils.), Inc. is seeking a team supervisor to coordinate department activities and ensure quality and timeliness in operations. You will understand regional documentation requirements and devise guidelines to ensure compliance across teams.

You will evaluate processes, supervise staff, resolve complex problems, and conduct regular performance reviews. Additionally, you will help schedule staff, provide coaching, and drive productivity through engagement and data-driven

Qualifications

• Experience supervising a team.
• Strong communication and interpersonal skills.
• Ability to analyze data to drive performance.

Responsibilities

• Coordinate department activities to ensure quality and timeliness.
• Understand regional documentation requirements and devise guidelines to ensure compliance.
• Evaluate department processes and recommend changes based on analysis.
• Supervise staff in accordance with company policies and procedures.
• Assist staff to resolve complex problems and conduct performance reviews.
• Provide inputs towards staff scheduling, including assignments, vacations, training, and shift rotations.
• Coach team members and conduct periodic productivity meetings.

Skills

Leadership

Coaching

People management

Data analysis

Job description

Coordinate department activities and to ensure quality and timeliness.
To understand the requirement of the region’s documentation and devise
guidelines to the teams to ensure compliance.
Evaluate department processes. Recommend and coordinate needed
changes based on process analysis.
Supervise staff in accordance with company policies and procedures.
Assist staff to resolve complex problems.
Establish employee goals and conduct employee performance reviews.
Provide inputs towards staff scheduling to include: work assignments/ rotations, employee training, employee vacations, employee breaks, overtime assignment, back‑up for absent employees, and shift rotations.
Coach the team members.
To have a periodic meeting with the team members to discuss on the productivity and feedback
Responsible for quality control.
Drive Employee Engagement and Customer Satisfaction Processes.
Upskill Team Members and help achieve Goals
Monitor Key deliverables for Process Associates on Continuous Basis
Some Level of Data Analysis to drive Performance for Individual Process
Associates