Team Leader: CX, Sales & Retention Excellence

MCI; San Fernando; On-site; PHP 400,000 - 600,000; Full time

Job summary

A fast-growing tech-enabled BPO company in the Philippines is seeking a Team Leader to drive exceptional customer experiences and sales growth. The ideal candidate will have proven leadership experience in customer care or sales, excellent communication skills, and a passion for growth. You’ll lead a team, focus on customer satisfaction, and implement strategies that enhance performance and retention. Competitive benefits and compensation are provided.

Benefits

HMO Coverage

Dental Coverage

Career growth opportunities

Performance and loyalty bonuses

Employee shuttle services

Qualifications

• Must be 18 years of age or older.
• Proven experience in a leadership role.
• Strong understanding of customer service dynamics.

Responsibilities

• Lead and inspire a team of customer care professionals.
• Monitor and evaluate individual and team performance.
• Ensure a high standard of customer care.

Skills

Leadership

Communication

Interpersonal skills

Analytical mindset

Education

High school diploma or equivalent

Tools

Customer relationship management (CRM) tools

Job description

A fast-growing tech-enabled BPO company in the Philippines is seeking a Team Leader to drive exceptional customer experiences and sales growth. The ideal candidate will have proven leadership experience in customer care or sales, excellent communication skills, and a passion for growth. You’ll lead a team, focus on customer satisfaction, and implement strategies that enhance performance and retention. Competitive benefits and compensation are provided.