Team Leader - Customer Service & People Coach

Sutherland; Masamat; Vor Ort; PHP 420.000 - 700.000; Vollzeit

Zusammenfassung

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Leader.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Associate Managers in this role get to: drive results for performance metrics, attendance and attrition; manage attendance tracking, queue administration, and corrective delivery; develop, train, and

Qualifikationen

• Experience leading a team of 18–20 associates.
• Experience supporting telco, tech and sales programs as a customer service line of business.
• Strong customer orientation with conflict resolution and coaching skills.

Aufgaben

• Impact the business by driving metrics aligned with performance targets.
• Manage administrative responsibilities such as attendance tracking and queue administration.
• Develop, train, and manage team members.
• Establish and maintain communication with clients and team members.
• Keep morale high with motivational programs and recognitions.
• Produce data-driven strategies based on reports and observations.
• Oversee performance and service quality to ensure customer satisfaction.
• Relay important information through timely, accurate reports.

Kenntnisse

Team management

Telco experience

Customer focus

People management

Metrics knowledge

Jobbeschreibung

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Leader.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Associate Managers in this role get to: drive results for performance metrics, attendance and attrition; manage attendance tracking, queue administration, and corrective delivery; develop, train, and