Team Leader - Collection

Asiatel Outsourcing; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global lending company is seeking a proactive Team Leader - Collections to oversee a team of Collections Specialists in Pasig. You will ensure account recovery targets are met while providing coaching and training to the team. Ideal candidates have a minimum of 3 years in collections, leadership experience, and strong negotiation skills. This role offers a competitive salary and clear career progression.

Benefits

Competitive salary package

Career progression opportunities

Dynamic workplace culture

Qualifications

• Minimum 3 years of experience in collections, preferably in finance/loan accounts.
• Previous experience supervising or leading a team is highly desirable.
• Experience in Canadian collections is a plus.
• Willing to work onsite in Ortigas Center, Pasig.
• Amenable to night shift work schedule.

Responsibilities

• Lead and manage a team of Collections Specialists handling finance/loan accounts.
• Monitor team performance for timely account recovery.
• Review and approve repayment arrangements.
• Ensure compliance with lending and collection practices.
• Conduct coaching and performance feedback to enhance team skills.
• Support recruitment and onboarding of new team members.

Skills

Negotiation skills

Communication skills

Coaching skills

Analytical mindset

Job description

Be part of our pioneering team and lead the way in a global lending company that values innovation, teamwork, and career growth. We are looking for a proactive and results-drivenTEAM LEADER - COLLECTIONSto supervise, coach, and guide our team of Collections Specialists while ensuring operational excellence and account recovery targets are met.

Job Key Responsibilities

• Lead, motivate, and manage a team of Collections Specialists handling B2C and/or B2B finance/loan accounts.
• Monitor team performance, ensuring timely and effective account recovery.
• Review and approve repayment arrangements and escalations as necessary.
• Ensure adherence to international lending and collection practices, company policies, and compliance requirements.
• Conduct regular coaching, training, and performance feedback sessions to develop team capabilities.
• Maintain accurate, updated, and well-documented client and team records.
• Support the recruitment and onboarding of new Collections Specialists.
• Collaborate with management to implement process improvements and optimize collections operations.

Job Qualifications

• Minimum 3 years of experience in collections, preferably in finance/loan accounts.
• Previous experience supervising or leading a team is highly desirable.
• Advantageous if with experience in Canadian collections.
• Strong negotiation, communication, and coaching skills.
• Analytical mindset with ability to monitor KPIs and implement corrective actions.
• Willing to work onsite in Ortigas Center, Pasig.
• Amenable to night shift work schedule.

Why Join Us?

• Opportunity to lead a pioneering team in a growing global lending company.
• Competitive salary package
• Clear career progression and professional development opportunities.
• Supportive, collaborative, and dynamic workplace culture.