Team Lead, Retirement Services Insurance Operations

EXL Service Philippines, Inc.; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading service provider in the insurance sector in Cebu City is seeking a qualified team manager to oversee an inbound customer service team. The ideal candidate will have experience in the insurance industry and excel in leadership roles. Responsibilities include managing team performance, ensuring service quality, and fostering a culture of continuous improvement. This role requires a commitment to customer excellence and team engagement.

Qualifications

• Ability to manage difficult conversations and escalations.
• Experience in leading customer service teams.
• Knowledge of insurance industry practices.

Responsibilities

• Manage inbound calls for policy servicing and updates.
• Ensure service level and quality targets are achieved.
• Monitor team performance and implement improvements.

Skills

Customer service management

Team leadership

Operational excellence

Performance monitoring

Coaching and feedback

Education

2 years college education

Job description

A leading service provider in the insurance sector in Cebu City is seeking a qualified team manager to oversee an inbound customer service team. The ideal candidate will have experience in the insurance industry and excel in leadership roles. Responsibilities include managing team performance, ensuring service quality, and fostering a culture of continuous improvement. This role requires a commitment to customer excellence and team engagement.