Tax Specialist

Manulife/John Hancock; Quezon City; Hybride; PHP 360 000 - 480 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Résumé du poste

Manulife/John Hancock in the Philippines invites you to join our Tax Operations team as a Clerk handling complex transactions with accuracy and timeliness.

You will review remittances, tax calculations, policy changes, and inquiries from clients and advisors, while collaborating across offices to meet service levels.

The role requires independence, initiative, strong communication, and the ability to multitask in a fast-paced environment; hybrid work options are available.

Qualifications

• College diploma or relevant work experience.
• Ability to work independently and meet targets.
• Strong decision-making, communication and multitasking abilities.
• Excellent customer service skills and resilience.
• Proactive, detail-oriented and capable of rapid problem solving.

Responsabilités

• Review and process received transactions accurately and in a timely manner.
• Respond to tax inquiries from clients, advisors, and internal stakeholders.
• Process year-end production tax slips timely and accurately.
• Collaborate with teams across offices to meet service standards.
• Suggest process improvements to optimize service efficiency.

Connaissances

Independent work

Decision-making

Initiative

Attention to detail

Interpersonal skills

Written communication

Multitasking

Customer service

Resilience

Formation

College diploma or relevant work experience

Outils

Excel

Description du poste

Reporting to the Supervisor or Manager in Tax Operations, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.Position Responsibilities:Review and process received transactions accurately and in a timely manner. This includes but not limited to federal/provincial remittances, financial/non-financial policy changes, tax calculations, investigating discrepancies.Respond to general tax inquiries from clients, advisors, and internal stakeholders.Process year-end production tax slips timely and accurately,Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.Required to meet daily service level agreements and high accuracy results.Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.Demonstrates a positive attitude in finding solutions to problems.Contribute to the optimization of service efficiency by suggesting process improvements.Collaborates effectively with the other departments within Policy ServicesRequired Qualifications:College diploma or relevant work experienceAbility to work independently, with minimal direct supervisionDemonstrate decision-making skillsEntrepreneurship, initiative and attention to detailStrong interpersonal skills and verbal and written communication skillsAbility to work in a fast-paced environmentAbility to respond positively and constructively to challenges and opportunitiesOrganizational skills and ability to multitask• Excellent customer service skillsResilience and sense of adaptationSolid problem solving and decision-making skillsSelf-starter with excellent initiative and attention to detailSuccessful experience in working in a fast-paced environmentConsistently responds to challenges and opportunities in a positive and productive mannerPreferred Qualifications:Any knowledge of investment products is an assetAny knowledge in navigating Mainframe systems is an assetProficient in Excel, with an ability to learn new software/system applications quicklyWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Working ArrangementHybrid