Support Analyst

Mri Software; Tocmo; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive Salary Package

HMO coverage with free dependent

Free access to office gyms

20 annual leaves with 5 convertible to cash

Hybrid working arrangement

Job summary

A leading software provider in the Philippines is seeking a Data Team Agent to enhance customer experiences through efficient data collection and management. You'll be the primary contact for clients, addressing data entry issues and ensuring database accuracy. Ideal candidates will have a strong customer service background and a bachelor's degree or relevant experience. The position offers a competitive salary and benefits, along with a hybrid work arrangement that promotes work-life balance.

Qualifications

• Previous experience in customer service or software support preferred.
• Aptitude for technology is essential.
• Experience in residential property management is a plus.
• Aptitude for technology and data accuracy are required.
• Experience in property management or real estate software is a plus.

Responsibilities

• Accurately update existing data in the Company's database.
• Resolve data entry issues and errors.
• Track and document received data.
• Enter data from source documents into the database and correct as needed.
• Transmit information into the database and participate in special projects.

Skills

Customer focus

Professional communication

Time management

Technical aptitude

Tech-savvy

Attention to detail

Education

Bachelor’s degree or related experience

Tools

CRM software

Database entry

Job description

As a Data Team Agent with the MRI Software Client Support team, you will have the opportunity to collect data, engage with our client base, and provide incredible customer experience every day. In this position, you will be the primary point of contact for our customers with property management institutions, assisting with property management data validation and collection. MRI Software will rely on YOU to collect data imperative to the value of our platform using your customer service skills, technical savvy, and creativity to meet their needs and deliver consistent, professional experience.

RESPONSIBILITIES

• Accurately update existing data in the Company’s database.
• Achieves quota of “record touches”.
• Resolves data entry issues and errors.
• Responsible for tracking and documenting received data.
• Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen and enters necessary codes.
• Makes necessary corrections to information entered when needed.
• Transmits entered information into database.
• Participates in special projects assigned by management, using investigative exercises to resolve such items as “bad phone” and “refused” records.

REQUIREMENTS

• Previous experience in customer service, software support experience preferred
• Bachelor’s degree or experience with inbound or outbound customer support work experience
• Customer focus and a passion for support
• Strong professional communication and listening skills
• Strong organization and time management skills
• Aptitude for technology
• Experience in the residential property management industry a plus.
• Experience with real estate management software a plus

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!