Supervisor Workforce Management - #114480

iQor; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

iQor in Manila is seeking a Supervisor with 2-3 years of work experience, including supervisory duties in a WFM setting. You will oversee teams, monitor performance, and drive process improvements.

Proficiency in Excel and reporting tools is essential, along with the ability to read and interpret complex data. A Bachelor's degree in Business Administration or a related field is preferred, with flexibility to work varying shifts.

Qualifications

• 2-3 years of work-related experience with supervisory experience in WFM setting.
• Bachelor's degree or equivalent; Business Administration or related field preferred.
• Proficiency in Excel and reporting tools; ability to analyze data.

Skills

Experience and supervisory in WFM

Interpersonal skills

Leadership and development

Shift flexibility

Excel proficiency

Programming knowledge (adv)

Reporting tools

Complex data interpretation

Education

Bachelor's Degree in Business Administration or related field

Tools

Reporting tools

Excel

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Skills Requirements:

• 2-3 years of work-related experience required supervisory experience (WFM setting).
• Strong Interpersonal skills.
• Strong Leadership and Development skills to manage complex role.
• Flexible to work on any shift schedule and demands of the business
• Advance skills in Excel.
• Knowledgeable in software programming is an advantage.
• Expertise and knowledgeable in all Reporting tools and usage.
• Ability to read and interpret complex data.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.