Supervisor, Correspondence Posting

Ventra Health, Inc.; Mabalacat; On-site; PHP 3,776,000 - 5,664,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health, Inc. is seeking a Supervisor for the Correspondence Department. You will answer questions, handle higher-level issues, and mentor team members on new policies while monitoring metrics and inventory.

The role requires leadership experience and familiarity with patient health information and EMR systems. The position emphasizes developing standard training materials, conducting regular meetings, and ensuring adherence to departmental guidelines.

Qualifications

• Bachelor’s degree or equivalent required.
• 5 years of experience handling patient health information or medical records preferred.
• 6 months of supervisory/leadership experience preferred.

Responsibilities

• Create and maintain standard quality audit processes and perform monthly, quarterly audits and reviews.
• Monitor inventory, agent workloads, verify timely task completion and address performance issues.
• Provide strategy and content for standardized training processes and assist in creating training manuals and refresher trainings.
• Conduct monthly team meetings and monthly one-on-one meetings with agents.
• Create and maintain departmental guideline procedures and update policies accordingly.
• Delegate and schedule task assignments evenly across the department.
• Monitor and track employee time and attendance within systems and address attendance issues.

Skills

Medical records

Supervisory experience

Training & mentoring

Policy knowledge

EMR systems

Communication skills

Time management

Attention to detail

Data analysis

Education

Bachelor’s degree

Equivalent experience

Tools

EMR systems

Audit tools

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

• Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

• The Supervisor, Correspondence Posting, will be responsible for the Correspondence Department. The Supervisor, Correspondence must be available on a day-to-day basis to answer questions from Correspondence Representatives, take higher level account issues, and educate their team members on new company policies and changes to existing policies. The Supervisor, Correspondence will continuously mentor and train Correspondence Representatives as well as monitor inventory and keep track of all metrics.

Essential Functions and Tasks

• Create and maintain standard quality audit processes and perform monthly, quarterly (monthly quality audits) audits and reviews.
• Monitor inventory, agent workloads, verify that tasks are being worked timely and accurately, address performance issues, conduct performance reviews, etc.
• Provide strategy and content for standardized training processes, assist corporate training in the creation of all training manuals, refresher trainings, etc.
• Conduct monthly team meetings and monthly one-on-one meetings with agents.
• Create and maintain departmental guideline procedure and follow up regarding policy and procedure changes and updates.
• Delegate and schedule task assignments evenly throughout the department.
• Monitor and track employee time and attendance within specified systems and address attendance issues.

Education and Experience Requirements

• Bachelor’s Degree or Equivalent.
• Five (5) years of experience handling of patient health information and/or medical records preferred.
• Six (6) months of supervisory/management/leadership experience preferred.

Knowledge, Skills, and Abilities

• Strong working knowledge of department roles and responsibilities.
• Knowledge of medical terminology, anatomy and physiology, legal aspects of health information.
• Knowledge of EMRs (electronic medical records).
• Strong supervisory/management skills.
• Strong word processing, spreadsheet, database, and presentation software skills.
• Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages, areas, and volumes; and working with decimals.
• Advanced oral, written, and interpersonal communication skills.
• Advanced time management skills.
• Advanced organizational skills.
• Strong critical thinking skills.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.

Compensation

• Base Compensation will be based onvarious factorsunique to eachcandidateincluding geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible fora discretionaryincentivebonusin accordance withcompany policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.