Subject Matter Expert: Training & Process Mentor

Crawford & Company Broadspire (Philippines), Inc.; Manila; Hybrid; PHP 450,000 - 650,000; Full time

Job summary

Crawford & Company Broadspire Philippines, Inc. seeks an SME trainer to assist leads and managers by delivering training, handling escalated calls, and transferring knowledge across teams. You will enable supervisors to focus on coaching while SMEs provide expert guidance to staff.

The role involves mentoring, evaluating business processes, and overseeing solution development and implementation to ensure alignment with requirements.

Qualifications

• Bachelor's degree required.
• Minimum 1 year SME experience or 1 year tenure in current process.
• Excellent communication and interpersonal skills with people at all levels.
• Proficiency in English, both verbal and written.
• Strong customer orientation and phone handling skills.

Responsibilities

• Assist leads and managers with training and knowledge transfer.
• Handle escalated calls and provide SME support.
• Mentor staff and provide specialized guidance.
• Oversee development, testing, and implementation of solutions.
• Verify that solutions meet defined requirements and document processes.
• Disseminate information to stakeholders.

Skills

Excellent communication

Interpersonal skills

English proficiency

Phone handling

Customer orientation

Active listening

Education

Bachelor's degree

Job description

Crawford & Company Broadspire Philippines, Inc. seeks an SME trainer to assist leads and managers by delivering training, handling escalated calls, and transferring knowledge across teams. You will enable supervisors to focus on coaching while SMEs provide expert guidance to staff.

The role involves mentoring, evaluating business processes, and overseeing solution development and implementation to ensure alignment with requirements.