Strategic Transformation Leader: Operations & AI

Guardian Life Insurance Company; Boston; Hybrid; PHP 9,566,000 - 15,716,000; Full time

Job summary

Guardian Life Insurance Company is seeking a Transformation Strategy Lead to drive enterprise modernization across the Group Benefits organization. You will evaluate end-to-end customer journeys and business processes, identify opportunities to improve operational effectiveness, and lead the design and implementation of future-state operating models.

You will play a critical role in advancing process optimization, automation, and AI-enabled transformation initiatives that improve customer

Qualifications

• 7+ years of experience in management consulting, transformation, business strategy, operational excellence, or related discipline.
• Insurance industry experience, preferably within Group Benefits.
• Proven experience leading end-to-end operational transformation initiatives.
• Strong background in process redesign, workflow optimization, and operating model development.
• Experience developing business cases, transformation roadmaps, and implementation strategies.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated ability to influence leaders and drive adoption of organizational change.

Responsibilities

• Assess end-to-end customer journeys, business processes, and operating models to identify opportunities for improvement.
• Design and implement future-state processes that improve operational efficiency and customer experience.
• Identify and execute opportunities to leverage automation, workflow orchestration, and AI-enabled solutions.
• Develop transformation roadmaps, implementation plans, business cases, and success metrics.
• Partner with business leaders, operations teams, and technology organizations to execute strategic initiatives.
• Establish governance structures and operational playbooks to support sustainable transformation.
• Support organizational change management efforts to drive adoption and successful implementation.
• Deliver executive-level updates on transformation progress, outcomes, and business impact.

Skills

Strategic thinking

Transformation

Operational excellence

Process redesign

Stakeholder management

Job description

Guardian Life Insurance Company is seeking a Transformation Strategy Lead to drive enterprise modernization across the Group Benefits organization. You will evaluate end-to-end customer journeys and business processes, identify opportunities to improve operational effectiveness, and lead the design and implementation of future-state operating models.

You will play a critical role in advancing process optimization, automation, and AI-enabled transformation initiatives that improve customer