Strategic Quality Leader

Enshored Inc. (External); Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Enshored is seeking a Quality Manager to lead the Quality Assurance framework across programs, acting as the primary contact for client leadership and driving the quality roadmap aligned with business goals and KPIs.

You will mentor Quality Leads, design the Quality Strategy, oversee audits and RCA, govern ATA and calibration, and ensure compliance with global standards. 5+ years in QA in a BPO setting and strong English communication are required.

Qualifications

• Education: Bachelor’s degree.
• Experience: 5+ years in Quality Assurance in a BPO, with at least 3 years in a management or leadership capacity.
• Technical: QA methodologies, Six Sigma, COPC; Lean Six Sigma Green Certification is desirable.

Responsibilities

• Lead and mentor a team of Quality Leads, providing strategic direction for the Quality Department.
• Design and implement the overarching Quality Strategy and ensure alignment with client goals.
• Own performance results, audits, sampling compliance, and path-to-green initiatives.

Skills

QA methodologies

Six Sigma

COPC

DMAIC

Kaizen

Google Analytics

Google Sheets

Excel

Executive summaries

Education

Bachelor’s degree

Tools

Google Suite

Microsoft Office

Job description

Enshored is seeking a Quality Manager to lead the Quality Assurance framework across programs, acting as the primary contact for client leadership and driving the quality roadmap aligned with business goals and KPIs.

You will mentor Quality Leads, design the Quality Strategy, oversee audits and RCA, govern ATA and calibration, and ensure compliance with global standards. 5+ years in QA in a BPO setting and strong English communication are required.