Strategic Customer Success Manager - Italian Speaking

Synthesia; Philippines; Remote; PHP 5,986,000 - 7,746,000; Full time

Benefits offered by this job

Hybrid setting

Stock options

Paid parental leave

25 days annual leave

Private Medical Insurance

Pension contribution

Work from home setup

Job summary

Synthesia is hiring a Strategic Customer Success Manager to own Italian accounts in Europe, driving adoption and long-term value. You will build client relationships, educate customers on new video creation methods, and collaborate with Sales to deliver a cohesive onboarding experience.

The role requires fluency in Italian and English and supports a remote-European work setup. You will engage with multiple stakeholders, manage risk, forecast opportunities, and help customers derive ROI from

Qualifications

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• Track record in managing risk, forecasting, and identifying growth opportunities

Responsibilities

• Report to AVP of Customer Success focusing on Italian accounts in Europe and drive customer success
• Build relationships with clients and turn them into happy users
• Educate clients on a new way to create video content and collaborate with sales for onboarding
• Engage in business-level and technical conversations at multiple levels, including C-suite
• Ideal for someone wanting to grow with a fast-growing software company

Skills

Customer Success

Account Management

SaaS

English fluency

Italian fluency

Job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

Join the rocket ship while it's taking off!

The role...

• Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
• As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
• You need to be fluent in Italian and English
• You are based in Europe - can sit remote.

At Synthesia we expect everyone to...

• Be an owner
• Focus on outcomes over Inputs and Plans
• Make the journey fun
• Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A hybrid setting
• A competitive salary + stock options in our fast-growing Series E start-up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials and company retreats + and regular tasty lunches!
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
• A generous referral scheme.
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you’ll help shape a market-defining product.