Store Team Lead: Elevate Customer Experience & Merchandising

Power Mac Center; Ilocos Norte; On-site; PHP 279,000 - 391,000; Full time

Job summary

Power Mac Center is seeking an Assistant Store Supervisor to help ensure excellent customer service by guiding team members and addressing customer concerns at our Robinsons Ilocos Norte location. The role involves monitoring sales performance, assisting with merchandising and inventory, and promoting products in line with brand standards.

You'll prepare basic reports, support store initiatives, and foster a collaborative, service-oriented work environment with a strong emphasis on customer

Qualifications

• Supervisory experience with team coordination and staff development.
• Excellent interpersonal and communication skills with customers, team members, and management.
• Strong focus on customer service and satisfaction; able to handle inquiries and resolve issues.
• Basic retail operations knowledge: sales support, inventory handling, merchandising.
• Experience in retail, hospitality, or customer-facing roles preferred; tech/products knowledge a plus.
• On-site, full-time at Robinsons Ilocos Norte; weekends/holidays as needed.
• Strong problem-solving, detail-oriented, and able to work in a fast-paced, team-oriented environment.
• Bachelor's degree in Business/Marketing or related field is beneficial.

Responsibilities

• Monitor sales performance and support achieving targets.
• Assist with visual merchandising and inventory control.
• Promote products and services per brand standards.
• Prepare basic reports and support store initiatives.
• Foster a collaborative, service-oriented work environment.
• Address customer concerns and ensure excellent service.

Skills

Supervisory Skills

Interpersonal Skills

Customer Service

Retail Operations

Team Coordination

Staff Development

Tech product knowledge

Education

Bachelor's degree in Business/Marketing or related field

Job description

Power Mac Center is seeking an Assistant Store Supervisor to help ensure excellent customer service by guiding team members and addressing customer concerns at our Robinsons Ilocos Norte location. The role involves monitoring sales performance, assisting with merchandising and inventory, and promoting products in line with brand standards.

You'll prepare basic reports, support store initiatives, and foster a collaborative, service-oriented work environment with a strong emphasis on customer