Store Supervisor

SM Retail; San Fernando; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading retail company in Pampanga, Philippines is seeking a supervisor to assist the Store Manager in daily operations. Responsibilities include achieving sales goals, ensuring customer satisfaction, and participating in inventory management. The ideal candidate holds an Associate/Bachelor's degree and has a minimum of 2 years of relevant supervisory experience.

Qualifications

• At least 2 years of supervisory experience in Store Operations, Inventory Management, Customer Management, or Sales Management.

Responsibilities

• Assist the Store Manager in effective department administration.
• Meet and exceed sales goals and service standards.
• Ensure high levels of customer satisfaction.
• Participate in inventory management functions.
• Organize staff schedules and motivate retail staff.

Skills

Customer service excellence

Sales achievement

Inventory management

Staff management

Education

Associate / Bachelor's Degree Holder

Job description

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Sales Achievement Plan

• Meet and exceed the company’s sales goals and service standards on a consistent basis.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.
• Adhere to policies/standards to achieve the sales targets.

Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.
• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.
• Actively participate and support the company’s safety and security standards at all times.
• Assist in meeting the company’s brand image and housekeeping standards.
• Ensure promotions are accurate and in tune with company’s standards.
• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Maintain inventory and ensure items are in stock.
• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.

Qualifications

• Associate / Bachelor's Degree Holder
• With at least 2 years of supervisory experience in related field (Store Operations, Inventory Management, Customer Management, Sales Management)