Store Operations Lead — Drive Sales & Service

Max's Group Inc.; Daet; On-site; PHP 240,000 - 360,000; Full time

Job summary

Max's Group, Inc. seeks a Shift Manager to oversee Krispy Kreme store operations in Daet, Philippines. You will lead a team of retail associates, manage schedules, inventory, and cash handling while ensuring top-notch customer service and adherence to brand standards.

The role requires hands-on leadership, strong communication skills, and the ability to drive sales through improved store performance. A flexible schedule, including evenings and weekends, is essential.

Qualifications

• Proven leadership experience in a retail or food-service setting.
• Strong customer service orientation and problem-solving skills.
• Ability to manage a team, delegate tasks, and resolve conflicts.
• Excellent communication with staff and customers.
• Familiarity with retail operations and cash handling is a plus.

Responsibilities

• Oversee daily Krispy Kreme store operations in Daet, ensuring consistency with brand standards.
• Lead, coach, and schedule retail associates to meet performance targets.
• Manage inventory, cash handling, and loss prevention procedures.
• Monitor store performance and implement actions to drive sales and customer satisfaction.
• Coordinate with store leadership on promotions, cleanliness, and safety.

Skills

Leadership

Customer service

Team management

Communication

Retail operations

Job description

Max's Group, Inc. seeks a Shift Manager to oversee Krispy Kreme store operations in Daet, Philippines. You will lead a team of retail associates, manage schedules, inventory, and cash handling while ensuring top-notch customer service and adherence to brand standards.

The role requires hands-on leadership, strong communication skills, and the ability to drive sales through improved store performance. A flexible schedule, including evenings and weekends, is essential.