Store Manager

WHR Global Consulting; Manila; On-site; PHP 167,400 - 234,360; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Employee Discount

Employee of the Month Award

Incentives

Job Training

Job summary

WHR Global Consulting is hiring a Wellness Store Advisor in Manila to ensure every customer interaction yields a positive experience, driving sales and customer loyalty.

The role covers sales, merchandising, inventory control, cashiering and related tasks. Fresh graduates may apply; on-site work with growth opportunities and health and life insurance benefits.

Qualifications

• Demonstrates Beginner proficiency level in operational competencies, business, people, and leadership competencies.
• Believes in and models the brand in appearance, demeanor and lifestyle
• Detail-oriented, focused and highly organized
• Discreet and very professional
• Personable and with very good communication skills
• Patient, respectful and tactful
• Persistent and with good influencing skills
• Good in time management
• Capable of multi-tasking and working under pressure
• Capable of handling changing requirements or demands

Responsibilities

• Customer Focus: meet and exceed customers’ expectations; seek guidance from seniors when needed.
• Understand a customer’s health condition, lifestyle and requirements; focus on health when answering queries.
• Treat all customers with respect; handle complaints professionally with necessary disclosures.
• Document and forward product feedback and service experience to Store Exec.
• Assist customers in navigating the Online Shop.
• Achieve monthly sales targets total and per category through telesales, upselling or cross-selling.
• Utilize sales strategies and all marketing efforts.
• Ensure product inquiries are handled effectively.
• Process sales transactions observing cashiering and POS standards.
• Encourage customers to sign up for the membership program.
• Product Knowledge: read product materials; attend trainings and exams; share knowledge with colleagues.
• Provide basic product information and expertise in at least one category.
• Inventory Management: keep shelves well-stocked and in merchandising standards; update shelf-tags.
• Check product expiry and report damages; pull nearly expiring products.
• Participate in inventory count; document and report variances.
• Receive and check stock deliveries; ensure documentation reconciles with actual products.
• Coordinate with other stores on product requests.
• Standard Operating Procedures: follow health and safety protocols; keep areas clean and premium.
• Monitor for shoplifters and report irregularities to Store Exec.
• Others: perform other operational tasks; participate in improvement programs.

Skills

Customer Service

Sales Experience

Merchandising

Inventory Control

Cashiering

Product Knowledge

Communication Skills

Time Management

Job description

On-site - Manila Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Employee of the Month Award
• Incentives

Government Mandated Benefits

• Employee Loan

Insurance Health & Wellness

• Health Insurance
• Life Insurance

Employee Discount

• Employee Discount

Professional Development

• Job Training

Position

Position: Wellness Store Advisor

Reports to: Customer Supervisor/Customer Manager

Job Summary

The main role of the Wellness Store Advisor is to ensure that every customer interaction results in a very positive experience that will translate to sales, customer loyalty and growth in customer base.

With the Company’s focus on homegrown leadership, the Wellness Store Advisor position performs a wide variety of functions including sales, merchandising, inventory control, cashiering and other operational tasks.

Duties and Responsibilities

• A. Customer Focus
  • 2.1 Work towards meeting and exceeding customers’ expectations; seeks guidance and assistance from seniors whenever needed.
  • 2.2 Strive to understand a customer’s health condition, lifestyle, habits and requirements; and ensure that the customer’s health remains the focus when answering queries and/ or providing product information and benefits.
  • 2.3 Ensure that ALL customers are treated with respect, and complaints and/ or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.
  • 2.4 Document and forward to Store Exec the product feedback and service experience given by customers.
  • 2.5 Offer to assist the customer in navigating the Online Shop
  • 2.6 Achieve monthly sales target both total and per category through various efforts including telesales, upselling and/ or cross-selling.
  • 2.7 Utilize sales strategies and all marketing efforts.
  • 2.8 Ensure that product inquiries are handled effectively.
  • 2.9 Efficiently handle the sales process and ensure that sales transactions are processed observing all standards especially those that relate to cashiering and POS are strictly observed.
  • 2.10 Encourage customers to sign up for the membership program.
• C. Product Knowledge
  • 2.11 Learn the products by reading relevant materials available in the store, Telegram app and through self-study.
  • 2.12 Attend product training sessions, and complete all product-related examinations.
  • 2.13 Engage in knowledge-sharing with co-employees.
  • 2.14 Provide at least basic information about the products of each category.
  • 2.15 Provide product expertise at least in one category.
• D. Inventory Management and Control
  • 2.16 Ensure that shelves and gondolas are well-stocked and in accordance with the merchandising standards; perform product facing; monitor and update shelf-tags
  • 2.17 Check product expiry and timely report any form of damages.
  • 2.18 Ensure that nearly expiring products are pulled out from the shelves.
  • 2.19 Participate in inventory count.
  • 2.20 Ensure that inventory variances are accurately documented and reported for appropriate action by the Store Exec.
  • 2.21 Receive and check stock delivery; ensure that documents reconcile with actual products delivered.
  • 2.22 Coordinate with other stores on product requests.
• E. Standard Operating Procedures
  • 2.23 Observe all work standards, rules & regulations including adherence to all applicable health and safety protocols.
  • 2.24 Ensure that all areas are kept clean maintaining the “premium look” of the store.
  • 2.25 Be aware of shoplifters at all times, and immediately report to the Store Exec any irregularity observed in the store.
• D. Others
  • 2.26 Perform other operational tasks that may be assigned by the Store Exec.
  • 2.27 Participate in all improvement and engagement programs and initiatives implemented in the store.

Performance Indicators

• 3.2 Service Level (100% rating on Service Level Standards)
• 3.3 Customer Relations (Zero number of attitude-related customer complaint within a PA period)
• 3.4 Merchandising Standards (average score of 100% on merchandising standards within a PA period)
• 3.5 Inventory Count Accuracy (100% accuracy within a PA period)
• 3.6 Accuracy in Cashiering (100% accuracy within a PA period)
• 3.7 Product Knowledge Index (Average Score of 85% in all company-initiated examinations within a PA period)
• 3.8 Brand Loyalty and Commitment

Qualifications

• 4.1 Demonstrates ‘Beginner’ proficiency level in operational competencies, business, people, and leadership competencies.
• 4.2 Believes in and models the brand in appearance, demeanor and lifestyle
• 4.3 Detail-oriented, focused and highly organized
• 4.4 Discreet and very professional
• 4.5 Personable and with very good communication skills
• 4.6 Patient, respectful and tactful
• 4.7 Persistent and with good influencing skills
• 4.8 Good in time management
• 4.9 Capable of multi-tasking and working under pressure
• 4.10 Capable of handling changing requirements or demands

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