SRE Lead – Reliability, Observability & Incident Mastery

Indra Philippines, Inc.; Metro Manila; On-site; PHP 1,200,000 - 1,700,000; Full time

Job summary

Indra Philippines, Inc. is seeking a Site Reliability Engineering leader to shape reliability standards, resilience, and service quality across critical tech environments.

You will partner with application, infrastructure, cloud, security, development, client, and vendor teams to improve availability, performance, observability, and operational effectiveness. Ideal candidates have 5+ years in IT operations/SRE and 3+ years in leadership, with ITIL v4 Foundation and hands-on experience with

Qualifications

• Bachelor's degree in CS/IT/Engineering.
• 5+ years IT operations, app support, SRE, or infrastructure management.
• 3+ years in a leadership or technical lead role.
• Strong ITIL service management knowledge.
• Hands-on with observability/monitoring tools (Dynatrace, Datadog, Splunk, AppDynamics, New Relic, Grafana, Prometheus).
• Experience with Azure, AWS, or GCP.
• Scripting in Python, PowerShell, or Shell.
• ITIL v4 Foundation required; Managing Professional preferred.
• Excellent stakeholder communication.
• Experience in airline ops and Navitaire is a plus.
• Strong analytical and continuous improvement mindset.

Responsibilities

• Define and implement reliability standards and operating models.
• Establish and manage SLIs, SLOs, and error budgets.
• Drive proactive monitoring, alert optimization, and resilience initiatives.
• Lead major incident and problem management activities.
• Collaborate with cross-functional teams to improve reliability.
• Lead observability platform implementation and optimization.
• Champion automation to reduce workload and improve service quality.
• Develop capacity planning, availability, performance, and DR strategies.
• Establish dashboards and reliability metrics for exec reporting.
• Ensure adherence to ITIL processes (Incident, Problem, Change, Service Request).
• Coach SRE and Operations teams on reliability practices.
• Participate in governance with client stakeholders and vendors.

Skills

Dynatrace

Datadog

Grafana

Prometheus

AppDynamics

New Relic

Splunk

Navitaire

Azure

AWS

GCP

Python

PowerShell

Shell scripting

ITIL v4

Leadership

Stakeholder management

Incident management

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Navitaire

Job description

Indra Philippines, Inc. is seeking a Site Reliability Engineering leader to shape reliability standards, resilience, and service quality across critical tech environments.

You will partner with application, infrastructure, cloud, security, development, client, and vendor teams to improve availability, performance, observability, and operational effectiveness. Ideal candidates have 5+ years in IT operations/SRE and 3+ years in leadership, with ITIL v4 Foundation and hands-on experience with