Sr. IT Service Desk Analyst

HRTX; Makati; On-site; PHP 550,000 - 700,000; Full time

Job summary

A technology service firm based in Makati is seeking a Sr. IT Service Desk Analyst. In this role, you will support ticket dispatching, manage the Service Desk, and handle IT governance tasks. The ideal candidate has a Bachelor's degree in IT, knowledge of ManageEngine Service Desk Plus, and ITIL certification. Join a dynamic team committed to efficient IT support services.

Qualifications

• Bachelors degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses.
• Knowledgeable in ManageEngine Service Desk Plus.
• Preferably ITIL certified.

Responsibilities

• Supports the operation of ticket dispatching and chat support.
• Management and Administration of ManageEngine Service Desk.
• Handles all projects/enhancement of Support Service Desk.

Skills

ManageEngine Service Desk Plus

Microsoft 365

ITIL certification

Business Analysis

Education

Bachelor's degree in IT or related field

Tools

ManageEngine

Service Now

Job description

About the job Sr. IT Service Desk Analyst

Job Responsibilities:

• Supports the operation of ticket dispatching and chat support
• Management and Administration of ManageEngine Service Desk
• Handles all projects/enhancement of other service desk (Support Service Desk)
• Handles different tasks related to IT governance and compliance

Qualifications:

• Bachelors degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
• Knowledgeable in ManageEngine Service Desk Plus
• With knowledge in key technologies (e.g. Microsoft 365)
• Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
• Preferably ITIL certified
• Preferably Certified Business Analysis Professional (CBAP)
• Willing to regularly report at the Makati Office