Sr. Associate, Sales Support

Ingram Micro, Inc.; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading technology company in Taguig is seeking a detail-oriented Senior Associate, Sales Support, to join the Sales Journey team. The role involves supporting account activation, onboarding, and coordination with partners. Ideal candidates should have 3-4 years of experience in sales support or customer service, with strong communication skills and MS Excel proficiency. This position requires willingness to work day shifts aligned with the Australian time zone.

Qualifications

• At least 3-4 years BPO experience in Sales Support or related roles.
• Background in supply chain or IT distribution is highly preferred.
• Willing to work on day shift (AU time zone).

Responsibilities

• Provide email and customer support for account activation and onboarding.
• Coordinate with sellers and partners for smooth onboarding.
• Manage quote renewals for software/license renewals.

Skills

Sales Support

Customer Service

Time Management

Communication Skills

MS Excel

Education

College graduate or High School Diploma with 5 years experience

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are looking for a detail-oriented and proactive Senior Associate, Sales Support to join our Sales Journey team. This role supports both email and customer interactions, focusing on account activation, onboarding, and coordination with sellers and partners. The ideal candidate will have a background in sales support or experience in sales‑related functions, particularly within the tech industry.

Job Responsibilities

• Provide email and customer support for account activation and onboarding
• Coordinate with sellers and partners to ensure smooth onboarding and support
• Manage quote renewals for software/license renewals
• Follow up on contracts to drive revenue and ensure timely processing
• Collaborate with internal teams to support sales operations and customer experience

Qualifications

• College graduate of any course; or High School Diploma (but should have at least 5 years functional experience)
• Must have at least 3‑4 years BPO experience in Sales Support, Renewals, Customer Service, or other related roles
• Background in supply chain or IT distribution is highly preferred
• Experienced with MS Excel for reporting and tracking
• Strong time management and organizational skills
• Average to good English communication skills
• Willing to work on day shift (AU time zone) and 10 days RTO/monthly