Sr. Analyst – Global Expense Management, Finance Shared Services

Genesys Cloud Services, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Genesys Cloud Services, Inc. in Manila is seeking a Sr. Analyst – Global Expense Management within the Finance Shared Services.

The role focuses on proactive resolution and prevention of AP issues, coordinating with Procurement, vendors, and internal stakeholders across regions. You will help develop exception management, implement process improvements, and support AI-powered AP tools. The role requires strong vendor relationships, P2P knowledge, and the ability to work across EMEA, APAC, NA

Qualifications

• Bachelor's degree in Accountancy and at least 5 years in Accounts Payable or related areas.
• Strong knowledge of Procure-to-Pay (P2P), PO matching, and VAT/GST registration.
• Experience with ERP/AP systems and AI-powered AP tools preferred.

Responsibilities

• Vendor liaison and direct engagement on invoice compliance with procurement and GEM AP.
• Develop and maintain a vendor exception register with risk and approvals.
• Coordinate with internal Procurement to resolve PO discrepancies.
• Track vendor issues, report on rejection trends, and support audit.
• Collaborate cross-functionally to update policies and processes.
• Support AI-powered invoice processing and automation readiness.

Skills

Vendor relations

Negotiation

Problem solving

Communication

Time zone coordination

Detail oriented

Education

Bachelor's degree in Accountancy

Tools

Workday

SAP

Coupa

AppZen

Medius

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

JOB DESCRIPTION

Job Title Sr. Analyst – Global Expense Management, Finance Shared Services Department Global Expense Management (GEM) | Finance Shared Services (FSSC) Reports To GEM Senior Manager Location Manila, Philippines Working Hours 3pm to 12mn Manila time

JOB SUMMARY

This role is responsible for driving the proactive resolution and prevention of operational issues, including but not limited to invoice compliance issues across the end-to-end Accounts Payable process. Serving as the central point of coordination within Accounts Payable, the role partners with Procurement, business stakeholders, and vendors to resolve recurring issues, improve process quality, establish structured exception management, and implement sustainable process improvements that enhance the efficiency, effectiveness and scalability of AP operations across all regions. The ideal candidate combines strong vendor relationship management and negotiation skills with a solid working knowledge of Procure-to-Pay (P2P) processes, international tax registration requirements, and AP compliance standards. They must be comfortable working across EMEA, APAC, and NA time zones and engaging with both external vendors and internal stakeholders at all levels.

KEY RESPONSIBILITIES

1. Vendor Liaison & Direct Engagement Serve as the primary point of contact between vendors, Procurement, and GEM AP on invoice compliance issues (e.g., missing/invalid PO, incorrect Bill-To name or address, missing VAT/TIN/GST registration details). Contact vendors directly to explain invoice rejection reasons, guide them on Genesys invoicing requirements, and follow through until the issue is resolved. Proactively communicate Genesys invoicing standards to existing vendors and following any legal entity or address changes, to reduce rejection rates before they occur where opportunities may exist. Maintain the standard information that vendors need to invoice Genesys correctly (correct Bill-To legal entity name, address, VAT/TIN details per jurisdiction) and ensure it is readily available when needed.


2. Exception Management & Policy Framework Develop and maintain a vendor exception register documenting approved deviations from standard invoicing requirements — including strategic vendors with known system limitations, blanket PO scenarios, and approved workarounds — with rationale, risk assessment, and review cadence. Work with Procurement and GEM leadership to build a practical invoice compliance framework that categorizes vendor issues by type and risk, ensuring each category has a defined handling process and clear ownership. Identify recurring vendor non‑compliance patterns and recommend corrective actions or process improvements to reduce repeat rejections. Exercise sound judgment in determining when issues can be resolved independently versus when escalation to Procurement, Tax, Legal, or GEM leadership is required.


3. Procurement Coordination Coordinate with internal Procurement teams to resolve PO‑related discrepancies (missing PO, PO mismatches, blanket PO limitations) before or in parallel with invoice processing — avoiding sequential handoffs that delay payment. Maintain awareness of PO structures and intentional PO opacity to ensure AP handling aligns with procurement intent. Partner with Procurement on PO correction timelines and proactively communicate to AP when a PO fix is in progress, so invoices are not rejected prematurely.


4. Tracking, Reporting & Audit Documentation Maintain accurate documentation of all vendor communications, exception decisions, and compliance statuses for audit purposes. Prepare and maintain regular reports on invoice rejection volumes, root causes, vendor compliance trends, and resolution times for GEM and Finance leadership review. Track all open vendor issues through to full resolution, ensuring no case falls through the cracks between AP, Procurement, and the vendor.


5. Cross‑Functional Collaboration & Process Improvement Partner with GEM Helpdesk to triage and prioritize vendor‑related tickets requiring Procurement or vendor‑direct input. Support training and education of vendors on Genesys invoicing requirements including PO referencing, Bill‑To standards, and regional tax registration requirements. Collaborate with Tax, Legal, and Business teams to ensure vendor‑facing materials are updated promptly following any legal entity name change, address change, or VAT/TIN update. Contribute to the development of AP policy documentation, process workflows, and business process documents (BPDs) for assigned responsibilities. Proactively identify operational issues across the end‑to‑end Accounts Payable process, perform root cause analysis, and partner with cross‑functional teams to implement sustainable solutions that improve process efficiency, strengthen controls, and enhance the overall stakeholder experience.


6. AI & Automation Readiness Support the GEM team's AI‑powered invoice processing implementation by contributing to the definition of exception rules, vendor‑specific handling logic, and compliance thresholds. Maintain and refine the vendor exception register and tiered compliance framework as source data for AI/automation configuration. Demonstrate willingness to learn and apply AI‑powered tools, including automation and generative AI, to enhance AP and vendor compliance workflows.


7. Other Responsibilities Provide support to designated FSSC initiatives and other global projects, as assigned. Maintain accurate and timely updates of BPDs, process workflows, and related documentation for assigned responsibilities. Support the FSSC operating framework and help foster an environment where excellence, accountability, change readiness, and adaptability are reinforced. Foster close collaboration across FSSC teams and cross‑functional stakeholders to ensure alignment. Perform other duties as assigned by the Senior Manager, Global Expense Management or senior finance leadership, in support of broader Global Expense Management and Finance Operations objectives.

QUALIFICATIONS

• Education & Experience Bachelor's degree in Accountancy Minimum 5 years of experience in Accounts Payable, Procurement, or Vendor Management, ideally in a shared services or global environment. Demonstrated experience managing vendor relationships and resolving AP compliance issues independently.


• Technical Knowledge Working knowledge of Procure-to-Pay (P2P) processes, PO matching, and invoice compliance requirements. Familiarity with international invoicing requirements including VAT (EMEA), GST/HST (Canada/Australia), and regional tax registration standards preferred.


• Experience with ERP/AP systems (e.g., Workday, SAP, Coupa) preferred. Experience with or exposure to AI-powered AP tools (e.g., AppZen, Medius, or similar) is an advantage.


• Experience in end to end AP process.


• Skills & Competencies Strong vendor relationship management and negotiation skills — able to drive behavioral change with vendors without damaging relationships. Excellent problem‑solving skills with the ability to identify root causes and drive resolution independently. Strong written and verbal communication skills; comfortable engaging with external vendors and internal stakeholders across regions and seniority levels. Sound judgment in balancing compliance requirements with operational pragmatism — knows when to enforce, when to elevate, and willing must find workable middle ground. Detail‑oriented, highly organized, and able to manage multiple vendor cases simultaneously without losing track of open items. Comfortable working across EMEA, APAC, and NA time zones; flexible working hours required.

Global Expense Management (GEM) | Finance Shared Services (FSSC) | Genesys #LI-PR1 #LI-Hybrid

Working at Genesys AI at enterprise scale – Build, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future‑ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programs for employees and their families. Recognized globally – Genesysis Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.