Speech Analytics & Data Insights Analyst

Royal caribbean international; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Royal Caribbean International in the Philippines is seeking a Speech Analyst for the Contact Center Analytics Team to turn complex conversational data into actionable insights. You will build dashboards and data products, write advanced SQL, and analyze structured and unstructured data, with a focus on NLP and AI analytics, communicating findings to both technical and non-technical stakeholders.

Join a global leader in vacation experiences and help optimize customer interactions through

Qualifications

• Experience with SQL in a professional setting.
• Ability to translate business problems into data/technical solutions.
• Experience analyzing both structured and unstructured data.
• Strong data storytelling and ability to present findings to non-technical audiences.
• Knowledge of speech analytics systems and NLP techniques is a plus.

Responsibilities

• Analyze structured and unstructured data to guide business strategies.
• Build reporting and analytical tools enabling self-service for non-technical users.
• Create automated monitoring and alerts on analytical reports to identify issues.
• Present findings to technical and non-technical audiences.

Skills

SQL

Data analytics

NLP

Data storytelling

Non-technical audience communication

Tools

Power BI

Databricks

Big data platforms

Job description

Royal Caribbean International in the Philippines is seeking a Speech Analyst for the Contact Center Analytics Team to turn complex conversational data into actionable insights. You will build dashboards and data products, write advanced SQL, and analyze structured and unstructured data, with a focus on NLP and AI analytics, communicating findings to both technical and non-technical stakeholders.

Join a global leader in vacation experiences and help optimize customer interactions through