Specialist - Customer Support

PHL006 Refinitiv Asia Pte. Ltd. Philippine Branch; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group (LSEG) is seeking a Quantitative Product Specialist to support analysts, researchers and quants in using Refinitiv and third‑party data from centralized databases for backtesting and modeling. You’ll collaborate with sales, content specialists, developers and product managers to resolve issues and drive client success.

The role requires strong SQL, Matlab/R/Python skills, and the ability to communicate complex data insights to both technical and non-technical

Qualifications

• Bachelor of Science or equivalent in Engineering/CS/Finance/Math.
• Strong SQL coding experience.
• Experience with equity markets and data content.
• Familiarity with Matlab, R and Python.
• Ability to collaborate and communicate with technical and non-technical personnel.

Responsibilities

• Provide direct specialized customer service support to analysts, researchers, and quants at major investment firms.
• Assist clients in understanding and using Refinitiv data from centralized databases for backtesting models.
• Code scripts, research solutions, and answer client inquiries on content and database functionality.
• Work with vendors, content specialists, developers and product managers to resolve issues.
• Build long-term relationships with clients through training and onboarding support and case management.
• Meet with Sales, gather requirements, demonstrate platform features, and assist onboarding of new business.
• Advocate for new product features and promote increased product usage in client workflows.
• Contribute to Lean Six Sigma inspired process improvements.

Skills

SQL coding

Python

Matlab

R

Statistics

Communication

Presentation

Problem solving

Travel

Education

BS in Engineering/CS/Finance/Math

Tools

Oracle DB

SQL Server

Matlab

R

Job description

Quantitative Product Specialist

LSEG, the world's leading source of intelligent information for businesses and professionals. We deliver intelligent information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, we will be enabling the discovery of new financial relationships and strategies. As a Product Specialist at LSEG, the world's leading source of intelligent information for businesses and professionals, we thoroughly understand our clients’ and prospective clients’ quantitative requirements from data to workflow needs and can determine, eloquent, construct, and demonstrate the best solution set for the customer and for your set of dedicated accounts. You are a platform and content expert who applies deep technical skills to build complex data calculations and workflows tailored to the customer’s requirements. Your good communication skills enable you to convey the benefits, insights, functionality and usability of our solutions. Your deep product knowledge and analysis skills will lead to your significant contribution to growing our proposition internally and externally.

Job Description

• Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds
• Assist clients in understanding, extracting and correctly using Refinitiv and third-party data from a centralized SQL or Oracle database for their back testing models
• Solve, research, code scripts, and answer client inquiries on content and database functionality.
• Work with internal and external parties, including vendors, content specialists, developers and product managers, through to resolution.
• Build and develop long term relationships with existing clients through training, client meetings, implementation support, case management, and timely assistance in their financial research project and model development needs.
• Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business.
• Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client’s workflow.
• Improve the end-to-end customer journey and affect continuous business process improvement through Lean Six Sigma inspired project contributions.
• Act as a coach or mentor for the Product Specialist and the new hires.

Requirements

• Bachelor of Science or equivalent experience from a top university in Engineering/Computer Science, Finance, or Mathematics.
• Knowledge and experience with financial or "big data" databases.
• Demonstrate Intermediate Microsoft SQL coding experience.
• Experience with equity market and data content with good understanding of general financial markets.
• Experience in quantitative analytics / equity research / equity or credit risk or financial modeling.
• Familiarity with statistics and econometrical packages like Matlab and R and open source high level programming languages like Python.
• Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing.
• Ability to give effective presentations and provide ad hoc answers.
• Curious attitude with excellent problem solving skills.
• Ability to travel (< 5%).
• Candidate should be Flexible to cover any shifts based on Business requirement.

Career Stage

Senior Associate

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

Location

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.

Company Culture

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Privacy Notice

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.