Specialist, Controls and Compliance

Concentrix; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix Specialist, Controls and Compliance will monitor processes to ensure rules are followed, review client concerns, and lead investigations to determine root causes and corrective actions. The role emphasizes detecting suspicious activities and ensuring swift, proper responses to security issues.

Within our Information Technology and Global Security team, you will create clear audit and compliance reports, highlight risks, and develop action plans for stakeholders, while completing

Responsibilities

• Check processes to ensure rules are followed and raise flags early.
• Review client concerns and lead investigations to identify root causes and corrective actions.
• Detect suspicious activities and respond quickly to security issues.
• Create clear audit and compliance reports with findings, risks, and action plans for stakeholders.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Job description

Job Title

Specialist, Controls and Compliance

Overview

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

SCOPE OF ROLE

The role will be accountable/responsible for:

• Check processes to ensure rules are followed, review key risk signs, and take early action to prevent issues before they happen.
• Support reviews of client concerns and lead detailed investigations to identify root causes and corrective actions.
• Detect suspicious activities, and ensure fast and proper response to security issues to minimize impact.
• Create clear and detailed audit and compliance reports, highlighting findings, risks, and action plans for stakeholders.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Operational Impact

Resources will be diverted from other client portfolios to address urgent issues, eliminating capacity for proactive risk prevention and continuous improvement—core drivers of long-term value and client trust. Reduced coverage will directly impact response times across key KPIs, delaying action on fraud alerts, and increasing the likelihood of incidents escalating before containment. Limited bandwidth to execute audit action plans will increase the risk of audit findings, potential client escalations, and reputational impact—especially critical in high-risk or regulated accounts. The function will shift to incident-driven operations, reducing our ability to anticipate and mitigate risks early, ultimately increasing overall exposure and cost of remediation. Sustained workload pressure without backfill will impact team morale, productivity, and retention. High-performing resources will be forced into purely operational roles, limiting their ability to deliver strategic, value-added contributions.