Specialist, Collection (EMEA)

S&P Global; Quezon City; Hybrid; PHP 400,000 - 800,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global is seeking a Specialist, Collection (EMEA) to join the Credit and Collections team. The role focuses on following up with clients for overdue payments, enforcing payment policies, and resolving disputes while maintaining strong customer service and compliance with internal controls.

Ideal candidates have 5+ years in B2B collections, excellent English communication, and solid problem-solving skills. The role offers hybrid work with office and WFH days in Manila time.

Qualifications

• 5+ years of experience in B2B collections environment.
• Excellent verbal and written English communication.
• Excellent problem solving skill.

Responsibilities

• Follow-up with clients via calls and emails for overdue payments.
• Enforce policies related to payment, cancellation, and suspension of services.
• Own and resolve customer disputes through to closure with internal teams.
• Ensure activities comply with internal controls and published processes.
• Perform account reconciliations on the sales ledger as required.
• Respond promptly to customer and internal inquiries.

Skills

B2B collections experience

English communication

Problem solving

Customer service

Attention to detail

Time management

MS Office

Tools

SAP

Salesforce

HighRadius

Job description

Our Mission

Advancing Essential Intelligence.

About The Role

Grade Level (for internal use): 08

S&P Global Corporate

The Role

Specialist, Collection (EMEA)

The Team

The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
• Accountable for all customer disputes and owning these through to resolution
• To ensure that all activities undertaken are completed in line with our internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly and completely to both customer and internal enquiries
• Escalation of debt issues to account manager & line manager
• Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills

• 5+ years of experience in B2B collections environment
• Excellent verbal and written English communication
• Excellent problem solving skill
• Commitment to excellent customer service
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
• Working Hours: 3pm-12mn (must be flexible) Manila Time
• Amenable to work in Bridgetowne, Quezon City (Nearest Landmark: Tiendesitas/Opus Mall)/ Noida, India (for India-based candidates)
• Hybrid Working Setup: 2x Office, 3x WFH

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only

Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)