Specialist - #111312

iQor (branded as iQor CXBPO™); Mabalacat; On-site; PHP 223,000 - 290,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in the Philippines is seeking a customer-focused agent to handle a variety of contact types and deliver high-quality service. You will engage customers across calls, chats, and email to resolve issues and drive satisfaction.

The role demands 4+ years in call center environments, excellent communication, and the ability to multitask in a fast-paced setting while maintaining accuracy and professionalism.

Qualifications

• 4+ years of call center experience required.
• Excellent communication and data entry skills.
• Ability to work in a fast-paced, multi-tasking environment.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer service calls.
• Process inbound sales calls.
• Take outbound collections calls when needed.
• Provide technical support via calls, chat or email.
• Demonstrate strong customer service and ownership to resolve issues.
• Support other duties as assigned.

Skills

Call Center experience

Rapport development

Data entry

Oral and written communication

Detail oriented

Interpersonal skills

Professional demeanor

Fast-paced environment

Education

High school diploma / GED / trade certificate

Job description

Posted Date: 09/28/2026

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Lets get started!

Job Summary:

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits,and a career path that rewards performance with growth and opportunity.

Responsibilities:

• Our Agents can be responsible for a variety of different calls including.
• Handles inbound customer service calls.
• Processes inbound sales calls.
• Takes inbound or placing outbound collections calls.
• Answers technical support inquires via incoming calls, chat or email.
• Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
• Performs other duties as assigned.

Skills Requirements:

• 4 or more years of Call Center experience required.
• Ability to develop rapport and demonstrate a caring attitude.
• Excellent data entry and internet navigation skills.
• Clear, distinct oral and written communication skills.
• Must be detail oriented.
• Dynamic interpersonal and judgment skills.
• Professional demeanor and dependable work ethic.
• Ability to work in a fast-paced environment and multi-task.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.