SPA MANAGER

Marriott Hotel Manila; Lapu-lapu; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Marriott Hotel Manila is seeking a Spa Operations Manager to supervise and coordinate activities across spa services, including salon, skin care, reservations, reception, massage, and locker room areas. The role focuses on guest and employee satisfaction and achieving the operating budget.

The position requires a college diploma or GED with 5–10 years of spa or guest services experience and a track record in managing budgets and staff training.

Qualifications

• College diploma or GED required; 5-10 years experience in spa, guest services, or related professional area.
• Proven ability to supervise staff and manage customer service standards.
• Experience contributing to budget planning and financial management of the department.

Responsibilities

• Assumes Spa Director responsibilities in their absence.
• Ensure supply, equipment, and uniform availability for all staff.
• Understand budgets, operating statements and payroll reports to assist in financial management.
• Manage inventories within budget and maintain spa cleanliness.
• Align department operations with property financial goals and budget targets.
• Provide exceptional guest service and resolve guest issues.
• Deliver ongoing HR activities including staff feedback, training, recognition, and discipline as needed.
• Lead staff training initiatives and maintain open, collaborative team relationships.

Skills

Supervisory skills

Budgeting

Guest service

Team leadership

Communication

Education

College diploma or GED

Job description

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• College diploma or GED; 5-10 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.