Solutions Specialist

CIM Technologies Inc.; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading technology solutions provider in Metro Manila is seeking a Solutions Specialist to lead software implementations, provide expert training, and deliver technical support. The ideal candidate will have a degree in Engineering and at least 2 years of relevant experience. Responsibilities include managing projects and advising clients on best practices. This role offers a great opportunity for professional growth.

Qualifications

• 2+ years of experience in technical support or software solutions for AEC/Manufacturing.
• Expertise in engineering software, customization, and implementation.
• Ability to lead projects and work independently.

Responsibilities

• Lead pre-sales discussions, presentations, and demonstrations.
• Provide second-level technical support and troubleshooting.
• Conduct in-depth training sessions and manage software implementations.
• Advise clients on software integration strategies.

Skills

Technical support

Training

Presentation skills

Consulting

Education

Bachelor’s or Master’s degree in Engineering or related field

Job description

Job Summary:

The Solutions Specialist plays a key role in pre‑sales engagements, advanced technical support, and consulting services. This role involves leading software implementations, delivering expert training, and driving out‑of‑the‑box customizations to meet client requirements.

Key Responsibilities:

• Lead pre-sales discussions, presentations, and demonstrations for prospective clients.
• Provide second-level technical support, troubleshooting complex issues.
• Conduct in-depth training sessions for clients and internal teams.
• Manage and execute software implementation projects.
• Develop and apply customizations to software to optimize client workflows.
• Provide consulting services, advising clients on best practices and software integration strategies.
• Mentor junior team members and assist in knowledge sharing.

Requirements:

• Bachelor’s or Master’s degree in Engineering, or a related field.
• 2+ years of experience in technical support, training, or software solutions for AEC/Manufacturing.
• Expertise in engineering software, customization, and implementation.
• Strong presentation and consulting skills.
• Ability to lead projects and work independentl