Solutions Engineer (Junior) Philippines

Burt Intelligence; Makati; On-site; PHP 350,000 - 600,000; Full time

Job summary

Burt Intelligence in Makati is seeking a detail-oriented Data Quality Analyst to investigate and resolve customer-reported data discrepancies by analyzing reports, metrics, and source data. You'll use Excel extensively (pivot tables, VLOOKUP, formulas) to validate data and identify variances, and provide Tier 1 support for reporting and data-related questions.

Strong communication and problem-solving skills are essential.

Qualifications

• Degree in Data Analytics, Computer Science or similar related field.
• Strong Excel skills including pivot tables, VLOOKUP, formulas, and data filtering.
• Excellent customer service and communication skills with the ability to explain technical concepts clearly.
• Strong analytical and problem-solving abilities with high attention to detail.
• Comfort working with large datasets and identifying inconsistencies.
• Ability to manage multiple tickets and prioritize effectively in a fast-paced environment.
• Practical understanding of SQL or reporting tools.
• Exposure to ad tech concepts such as impressions, clicks, revenue, viewability, or attribution (preferred).
• Familiarity with digital advertising platforms (preferred).
• Experience with support workflows or ticketing systems (preferred).

Responsibilities

• Investigate and resolve customer-reported data discrepancies by analyzing reports, metrics, and source data.
• Use Excel extensively (pivot tables, formulas, lookups, filters) to validate data and identify variances.
• Respond to customer inquiries via ticketing systems, email, or calls with clear, timely, and professional communication.
• Provide Tier 1 technical support for reporting, integrations, and data-related questions.
• Document findings, resolutions, and recurring issues to improve internal knowledge bases.
• Escalate complex or unresolved issues to Tier 2/Engineering with clear reproduction steps and analysis.
• Collaborate with Product, Engineering, and CSM teams to ensure accurate and consistent data delivery.
• Help customers understand metrics, definitions, and reporting logic.

Skills

Excel

Data analysis

Education

Data Analytics degree

Computer Science degree

Tools

SQL

Zendesk

Jira

Freshdesk

Job description

Your Role

Here’s what you will be doing:

• Investigate and resolve customer-reported data discrepancies by analyzing reports, metrics, and source data
• Use Excel extensively (pivot tables, formulas, lookups, filters) to validate data and identify variances
• Respond to customer inquiries via ticketing systems, email, or calls with clear, timely, and professional communication
• Provide Tier 1 technical support for reporting, integrations, and data-related questions
• Document findings, resolutions, and recurring issues to improve internal knowledge bases
• Escalate complex or unresolved issues to Tier 2/Engineering with clear reproduction steps and analysis
• Collaborate with Product, Engineering, and CSM teams to ensure accurate and consistent data delivery
• Help customers understand metrics, definitions, and reporting logic

About You

The company is looking for:

• Degree in Data Analytics, Computer Science or similar related field
• Strong Excel skills, including pivot tables, VLOOKUP, basic formulas, and data filtering
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly
• Strong analytical and problem-solving abilities with high attention to detail
• Comfort working with large datasets and identifying inconsistencies
• Ability to manage multiple tickets and prioritize effectively in a fast-paced environment
• Practical understanding of SQL or reporting tools
• Exposure to ad tech concepts such as impressions, clicks, revenue, viewability, or attribution (preferred)
• Familiarity with digital advertising platforms (e.g., DSPs, SSPs, ad servers) (preferred)
• Experience working with support workflows or ticketing systems (e.g., Zendesk, Jira, Freshdesk) (preferred)