Social Media Associate

Cosmetix Unlimited Inc; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A marketing company in Quezon City is looking for a Marketing and Social Media Associate to manage social media platforms and engage with customers. The ideal candidate will have a Bachelor's degree related to Marketing, proven social media management experience, and strong communication skills. This role involves creating content, analyzing trends, and ensuring on-brand customer communication. Competitive salary and opportunities for growth are provided.

Qualifications

• Proven experience in managing social media platforms.
• Strong knowledge of Facebook, Instagram, TikTok, and other platforms.
• Basic skills in graphic design and video editing are a plus.

Responsibilities

• Perform research on current trends and audience preferences.
• Design and implement social media strategy aligning with business goals.
• Manage customer inquiries on social media platforms.

Skills

Social media management

Content creation

Communication skills

Trend analysis

Creativity

Teamwork

Education

Bachelor’s degree in Marketing

Communications

Multimedia Arts

Job description

Key Responsibilities:

• Perform research on current benchmark trends and audience preferences.
• Design and implement social media strategy to align with business goals.
• Report data, target achievement and plans to superior on weekly and monthly basis.
• Work as part of the Marketing Team to ensure successful execution of marketing plans from layouting to digital works and field works that would benefit the marketing plans.
• Manage confidential files like PIS, POS/IGS, calendars and other shared documents.
• Provision of Collaterals to sales regarding the postings on shops and other necessary layout.
• Perform other tasks related to marketing as assigned from time to time by your manager.
• Ensure that all customer inquiries on social media platforms are answered in an on-brand, timely and correct manner. Customer complaints regarding damages, refunds, and incorrect items must be prioritized and must be answered within 3 hours upon receipt during business hours, weekends, and holidays.
• As the need arises, assist the E-commerce Specialist in customer inquiries on E-commerce platforms. Customer complaints regarding damages, refunds, and incorrect items must be prioritized and must be answered within 24 hours upon receipt during business hours, weekends, and holidays.
• Assist the Social Media Manager in creating and banking copies for Social Media postings, as aligned with the brand voice and ethos and the Brand Manager in researching for new market trends and new market opportunities.
• Manage and work together with the Social Media Manager to create engaging activities and posting through Instagram, Facebook, or TikTok.
• During peak season, you may be required to conduct livestream sessions even on Saturdays. However, your Saturday work will be offset with a weekday rest day.
• Assist in maintaining the reach, engagement, likes, and followers.
• Prepare shipping for PR seeding and summary of billings.
• Assist in budget approval and budget liquidation.

Qualifications:

Bachelor’s degree in Marketing, Communications, Multimedia Arts, or related field

Proven experience in managing social media platforms (portfolio or page links preferred)

Strong knowledge of Facebook, Instagram, TikTok, X (Twitter), and other emerging platforms

Basic skills in content creation (graphic design, video editing is a plus)

Excellent written and verbal communication skills

Ability to analyze social media metrics and insights

Creative, proactive, and up-to-date with current trends

Able to multitask and meet deadlines

Strong teamwork and coordination skills