SOC Security Analyst L2

BlueVoyant; Manila; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

BlueVoyant is seeking a SOC Security Analyst L2 to join our Security Operations Center, defending our global customers against constant and evolving adversary activity.

In this role you will own and work through a queue of security alerts and tickets, carrying out thorough investigations, resolving cases accurately and efficiently, and escalating confirmed or complex incidents to L3 analysts with clear, well‑documented findings.

Qualifications

• Ability to manage a high-volume ticket queue with accuracy and speed.
• Strong written and verbal communication to document findings clearly.
• Teamwork within a globally distributed analyst group.
• Ability to work directly with clients to provide updates and gather information.
• Knowledge of SIEM, cloud security tools, and endpoint security technologies.

Responsibilities

• Monitor, triage, and investigate security alerts and tickets from SIEM, endpoint, and EDR sources.
• Own tickets through resolution, prioritizing by severity and impact with SLAs.
• Research indicators to determine reputation and suspicious attributes.
• Analyze suspicious files, emails, URLs, and attacker infrastructure for investigations.
• Determine malicious vs benign activity and escalate to L3 with evidence.

Skills

Ticket triage

Communication skills

Team collaboration

Client interaction

Attention to detail

Runbooks

Tools

SIEM

Microsoft Cloud App Security

EDR

Job description

Position: SOC Security Analyst L2
Reports To: SOC Team Lead / SOC Manager
Department: Security Operations Center (SOC)
Location: Hybrid, Manilla (Philippines)
Shift Schedule: Sunday–Wednesday or Wednesday–Saturday, 7:00am–5:00pm
Work Authorization: Philippine Citizenship Required

BlueVoyant is seeking a SOC Security Analyst L2 to join our Security Operations Center, defending our global customers against constant and evolving adversary activity. In this role you will own and work through a queue of security alerts and tickets, carrying out thorough investigations, resolving cases accurately and efficiently, and escalating confirmed or complex incidents to L3 analysts with clear, well‑documented findings. You will work closely with senior analysts and clients to reduce the impact and dwell time of security incidents. This role reports into BlueVoyant SOC leadership and operates under BlueVoyant processes, tooling, and supervision at all times, including when working within client environments.

What You'll Do:

• Monitor, triage, and investigate security alerts and tickets from multiple sources, including SIEM logs, endpoint logs, and EDR telemetry.
• Own assigned tickets through to resolution, working within defined SLAs and prioritizing by severity and client impact.
• Research indicators and activities to determine reputation and suspicious attributes.
• Perform analysis of suspicious files, emails, URLs, and attacker infrastructure to support investigations.
• Determine whether activity is malicious, benign, or a false positive, and upscale verified or complex incidents to L3 analysts with clear supporting evidence.
• Document investigation steps, findings, and recommended actions accurately within the ticketing and case management system.
• Take initial response actions in line with runbooks and client‑approved procedures, such as isolating endpoints or disabling compromised accounts.
• Communicate with clients to provide ticket updates, request information, and share remediation guidance.
• Identify false‑positive or benign detections and recommend tuning improvements.
• Contribute to the improvement of runbooks, procedures, and automation.
• Support and share knowledge with L1 analysts and incorporate feedback from L3 peer review and QA.
• Operate across BlueVoyant‑managed systems and client‑provided environments in accordance with client‑approved access controls, logging, and BlueVoyant operating procedures, maintaining strict separation and adherence to security policies.

What You'll Bring

• Ability to manage a high‑volume ticket queue in a fast‑paced environment while maintaining accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to document findings clearly and explain technical issues in easy‑to‑understand language.
• Strong teamwork and interpersonal skills, including working effectively within a globally distributed team.
• Ability to work directly with clients to provide updates and gather information.
• Knowledge and experience with SIEM solutions, Cloud App Security tools, and EDR.
• Experience in endpoint, web, email, and authentication log analysis.
• Solid understanding of network protocols and network telemetry.
• Knowledge of common attack techniques, including phishing, business email compromise (BEC), credential harvesting, LOLBin use, and lateral movement.