SOC Incident Responder (L2) - SIEM/SOAR Pro

Trends Group, Inc.; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Trends Group, Inc. in the Philippines is seeking a Security Operations professional to monitor incidents, respond to alerts, and help safeguard information systems.

You will triage, investigate, and resolve issues within established SLAs, applying SOAR and SIEM playbooks and contributing to RCA reports. The ideal candidate has a bachelor’s degree in IT and 1–2 years in security operations or incident handling, plus ITSM or cybersecurity training or certifications.

Qualifications

• Bachelor's degree in an IT-related field as listed.
• 1–2 years of experience in Security Operations or incident handling.
• ITSM, IT infrastructure or cybersecurity training/certifications.

Responsibilities

• Complete assigned tasks efficiently while adhering to processes and escalation procedures.
• Identify and report process gaps, contributing to TOC knowledge resources.
• Collaborate with cross-functional teams to enhance workflows and a positive working environment.
• Comply with policies and professionally represent Trends at all times.
• Monitor system availability and capacity, escalating issues within thresholds.
• Support BCP compliance and report operational risks.
• Meet SLA requirements and provide feedback on system configurations.
• Triage, restore, and resolve client incidents; process service requests; prepare RCA reports.
• Analyze SOAR and SIEM alerts, implement corrective actions, and document findings.
• Manage client access and IT assets, reporting non-compliant or high-risk assets.
• Support problem management by investigating root causes and CA/PA actions.
• Adhere to procedures and update knowledge bases; participate in service improvement.

Skills

Incident handling

Security operations

Education

Bachelor's degree in an IT-related field (Computer Science, Computer Engineering, Information Technology, or Electronics and Communications Engineering)

Job description

Trends Group, Inc. in the Philippines is seeking a Security Operations professional to monitor incidents, respond to alerts, and help safeguard information systems.

You will triage, investigate, and resolve issues within established SLAs, applying SOAR and SIEM playbooks and contributing to RCA reports. The ideal candidate has a bachelor’s degree in IT and 1–2 years in security operations or incident handling, plus ITSM or cybersecurity training or certifications.