SOC Analyst Team Shift Supervisor

Thrive; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A technology solutions provider in the Philippines is seeking a SOC Analyst Team Shift Supervisor to lead a security team and manage operations. The role involves mentoring analysts, handling client communications, and ensuring effective incident response. Ideal candidates demonstrate advanced security knowledge and excellent communication skills. This position offers a chance to grow in a dynamic work environment.

Qualifications

• Advanced knowledge of SIEM, TCP/IP, computer networking, and security protocols.
• Ability to supervise and mentor team members effectively.
• Excellent English communication skills.

Responsibilities

• Manage and mentor a team of security analysts in the SOC operations.
• Lead incident response for confirmed security incidents until resolution.
• Provide excellent customer service and assist with client escalations.

Skills

Computer Networking & Security

Excellent Written and Verbal Communication Skills

Experience with creating playbooks and effective security processes

Experience in a team lead or similar role

Familiarity with TCP/IP network protocols

Tools

SIEM

TCP/IP

Firewall configurations

Job description

Onsite Role - Shift - Friday-Monday, 8PM-7AM ET

Position based onsite with shift hours run Friday through Monday, 8PM-7AM ET.

About Us

Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach and focus on “next generation” services help us stand out among our peers. Thrive looks for individuals who don’t view weekdays as “a job” but instead develop valuable skills that ignite passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment seeking guidance, training and experience to build a lucrative career, then welcome to THRIVE!!

Position Overview

With a growing client base, Thrive is continuing to build out its security team. We are hiring a SOC Analyst Team Shift Supervisor to lead and mentor a team of analysts while developing and maintaining critical security processes and procedures. The ideal candidate values a properly managed Security monitoring solution for client needs, has a solid technical security background combined with customer service expertise, and has a problem‑solving attitude to motivate the team to achieve goals while ensuring high quality technical support and client satisfaction.

Primary Responsibilities

• Manage and mentor a team of security analysts in the daily operations of the SOC
• Responsible for SOC Analysts during your shift
• Handle a variety of personnel management duties such as periodic meetings, one‑on‑one meetings, annual performance reviews, etc.
• Ongoing employee KPIs and evaluation metrics
• Responsible for reviewing and approving PTO and Expense Report requests
• Other miscellaneous management duties as required
• Ongoing training of direct reports and assist with team‑wide training
• Assist through the hiring process, including applicant review, interviews, candidate evaluations and initial training of new employees
• Assist with development and implementation of processes and procedures for incident response, threat detection, analysis, security event management and reporting
• Assist with maintaining the SOC’s incident response playbooks and incident management procedures
• Perform security event monitoring using SIEM from multiple sources, including network and host‑based intrusion detection/prevention systems, network infrastructure logs, system logs, applications and databases
• Investigate intrusion attempts, differentiate false positives from true intrusion attempts, and perform in‑depth analysis of exploits
• Lead incident response for confirmed security incidents and follow through until resolution
• Actively investigate and stay current on the latest security threats, vulnerabilities, advisories, incidents and TTPs and collaborate with Security Engineering to recommend use cases
• Proactive monitoring and response to known and/or emerging threats
• Carry out Thrive’s information security strategy internally and externally for 400+ clients worldwide
• Work within Thrive’s security standards and best practices and recommend future enhancements
• Stay abreast of security events and techniques to keep our clients protected
• Provide escalation assistance as needed to employees working during your shift
• Ensure everyone on your shift delivers excellent customer service and assist with any client escalations or communications (calls, meetings, etc.) to handle concerns

Qualifications

• Has advanced knowledge of SIEM, TCP/IP, computer networking, routing, and switching, IDS/IPS, penetration and vulnerability testing, firewall and intrusion detection/prevention protocols, Windows, UNIX, Linux operating systems, network protocols and packet analysis tools, EDR, Anti‑virus, anti‑malware, content filtering, email and web gateway
• Advanced knowledge of Azure/O365 environments
• Advanced knowledge of domain structures
• Demonstrates comprehension of good security practices
• Professional experience in a system administration role supporting multiple platforms and applications
• Ability to communicate network security issues to peers and management
• Able to successfully supervise and mentor team members
• Excellent written and verbal English communication skills
• Able to work under pressure and handle client communications successfully

Required Skills

• Computer Networking & Security
• Experience with creating playbooks and effective security processes
• Operating System Internals
• Familiarity with TCP/IP network protocols, application layer protocols (HTTP, SMTP, DNS, etc.)
• Excellent Written and Verbal Communication Skills
• Experience with firewall functionality and configurations
• Experience in a team lead or similar role
• Experience training and/or mentoring employees

Preferred Skills

• Knowledge of common Windows and Linux/Unix system calls and APIs
• Understanding of Anti‑Virus
• Knowledge of programming languages
• Knowledge of internal file structures for file formats commonly associated with malware (OLE, RTF, PDF, EXE, etc.)